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Hi Critters, today we start this 2024 with a new challenge as Helpdesk Agent Spreek je Nederlandes? Do you speak English? Do you have a strong customer focus orientation? Do you live in Tenerife? Or would you like to live there? If the answer to all these questions is JA ... then ... ¡THIS JOBS OFFER IS FOR YOU! We are seeking energetic , vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain. What is the challenge? · Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group.

Hi Critters, today we start this 2024 with a new challenge as Helpdesk Agent Spreek je Nederlandes? Do you speak English? Do you have a strong customer focus orientation? Do you live in Tenerife? Or would you like to live there? If the answer to all these questions is JA ... then ... ¡THIS JOBS OFFER IS FOR YOU! We are seeking energetic , vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain. What is the challenge? · Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group.

DESCRIPTION OmniAccess is looking for an IT Technician to join our energetic team in Germany for two years. You'll work closely with our IT Team, supporting one of our top clients and ensuring smooth IT operations on our river ships across Europe. In this role, you'll oversee our IT operations onboard, utilizing technologies such as Windows Server 2022/2019, Hyper-V, iDRAC, Active Directory (AD), DHCP, DNS, Trunk & VLAN, Citrix & Xendesktop, SCVMM, and Proxmox. Your primary responsibility will be to ensure the well-being and satisfaction of our river cruise ship guests and internal clients. This includes the regular monitoring, maintenance, and implementation of new IT solutions across our fleet. The ability to engage confidently and effectively with end-users is crucial, as you will provide direct support and ensure that all technology-related needs are addressed promptly and efficiently. YOUR RESPONSIBILITIES * Perform daily operations as detailed in Run Books and other technical documents to be provided during training * Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups * Verify that any back-up procedures are carried out and have been verified as successful in line with employee IT policies * Maintain operational, configuration, or other policies and procedures as instructed * Perform periodic performance reporting to support capacity planning * Perform ongoing performance tuning, hardware upgrades, and resource optimization as required * Maintain data centre environmental and monitoring equipment * Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware * Provide basic user training and support in use of common PC software and specialized property management software as needed * Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance * Align with the teams and IT vendors for our newbuild ships in construction yards and oversee the new build deployment progress * Relief of your team member * Travelling and onboard visits

DESCRIPTION We are currently looking for an experienced System Administrator to be based in Germany for the upcoming two years. He/she will be working exclusively in the IT Team of one of OmniAccess' most important clients. The IT onboard operations Team guarantees a seamless operation of our fleet of River Ships cruising in Europe . The Team manages the entire IT Infrastructure including but not limited to VSAT, TVRO, Network and WiFi Infrastructure, iTV System, Server and Clients As a Corporate System Administrator, you will be responsible for a fleet of ships . Your main task will be the monitoring, and maintenance of all IT systems, storage, network, and related infrastructure aboard the vessel and the implementation of new hard and software. YOUR RESPONSIBILITIES * Perform daily operations as detailed in Run Books and other technical documents to be provided during training * Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups * Verify that any back-up procedures are carried out and have been verified as successful in line with employee IT policies * Maintain operational, configuration, or other policies and procedures as instructed * Perform periodic performance reporting to support capacity planning * Perform ongoing performance tuning, hardware upgrades, and resource optimization as required * Maintain data centre environmental and monitoring equipment * Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware * Provide basic user training and support in use of common PC software and specialized property management software as needed * Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance * Align with the teams and IT vendors for our newbuild ships in construction yards and oversee the new build deployment progress * Relief of your team member * Travelling and onboard visits