Ofertas de empleo de retail talent group

We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Bride Experience Specialist to join our Customer Experience Team in our Barcelona HQ.

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients, and building together an exciting place to work.

At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don’t make a difference here. In our company want you to come as you are to be the best version of yourself.

About the role:

You will be the heart of our customer service department, providing exceptional support to our brides across various channels, such as phone, email, and social media. You will assist brides in finding their dream dress or accessories, answer questions, resolve concerns promptly and professionally, and ensure all interactions are consistent with our brand philosophy.

Key Responsibilities:

• Respond to our brides inquiries via phone, email, and social media in a timely and courteous manner.
• Provide accurate information on products, services, procedures, and company policies.
• Guide brides through the process of finding their dream dress.
• Handle and resolve possible complaints efficiently and professionally, adhering to established policies.
• Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities.
• Collaborate with retail stores to address customer concerns related to their in-store experience.
• Contribute to achieving department goals and exceeding customer expectations consistently.
• Maintain a positive and professional demeanor, fostering a welcoming and supportive environment.

We at PRONOVIAS GROUP, are currently looking for a professional and talented a full time Wholesale Business Controller Manager to join our Controlling team in our HQ in Barcelona.

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

We come together to be part of something bigger than ourselves. Combining our legacies to form a unique vision. Creating our industry’s first global bridal group. Using our expertise, creativity, and breadth to transform how the business of bridal is done today and shaping how it’s done in the future.

• Sales Analysis: Conduct wholesale commercial analysis based on orders, invocing, customers, categories, brands and other relevant segments to identify growth opportunities and maximize revenue, ensuring its accuracy and timing, and follow up of the action plans together with the wholesale team. Key member of the weekly / monthly business analysis jointly with the business.
• Cost Control: Cost control of the wholesale business unit, helping to identify risks of overspending.
• Analyze financial performance, identify trends, and provide insights and recommendations to support strategic decision-making.
• Implementation and Tracking of KPIs: Establish relevant Key Performance Indicators (KPIs) for the retail business and ensure its availability in the different tools for the regular monitoring to assess performance and make informed decisions.
• Budget / Forecast Management: Lead the annual budgeting and planning process for the wholesale division, working closely with department heads to establish financial goals and targets.
• Financial Reporting: Prepare periodic financial reports for senior management and other stakeholders, providing analysis and data-driven recommendations.
• Financial Risk Identification and Compliance: Proactively contribute to maintaining and improving a robust and rigorous internal control environment. Evaluate and implement improvements to financial processes and systems to enhance efficiency and effectiveness.
• Actively participate in key business projects, conducting ad hoc analysis to provide valuable insights. Additionally, they will contribute a medium to long-term vision of the business grounded in thorough analysis.
• Interdepartmental Collaboration: Collaborate with cross-functional teams to develop and implement strategies to drive growth and profitability in the wholesale division. Very focused on Wholesale teams to make sure that we capitalize the growth opportunities.
• Team Development and Supervision: Manage and lead the wholesale finance team, providing guidance, coaching, and support to ensure high performance and productivity.

From Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail and FMCG, we are looking for a Export Area Manager or International Business Developer to manage the international export and sales for one of our clients, a high premium furniture deisgn brand in Girona.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in Barcelona, Madrid, Paris, Milan and Munich.

Responsibilities as Export Area Manager:

• Be responsible for opening markets in the EU and large accounts
• Work together with the CEO, to develop and follow the Commercial Plan and objectives,achieving the annual sales budget defined at the plan.
• Manage sales and B2B promotional actions in a group of countries from different continents, either working with distributors, agents or in direct contact with relevant key accounts.
• Business Development: Actively search for new customers for a new product concept.
• Particularly key accounts (Decoration and furniture chains, department stores, and on line retailers) and new opportunities of development with current customers, including products tailored to local needs.
• Participate in the sector's trade fairs.
• Travel about 60% of the time to the main markets under his/her responsibility.