Ofertas de empleo de omnia services

OmniAccess was founded in Palma de Mallorca in 2001 as a Wifi/Wimax provider for superyachts in several Ports in Palma and the Mediterranean. The company’s roots in networking and IT led to its venture into LAN services whilst still providing superyachts with WAN solutions. Our close relationship with our clients and new satellite broadband technology lead to VSAT service provisioning. After a few years of operating managed VSAT networks, our first teleport went live in 2009, following our strong principles of truly end-to-end control we continued to grow our own infrastructure. We are looking for: As the first point of contact for visits and incoming calls, we are looking for a person with a hospitality attitude who, in parallel, can handle a fast-paced role that will require you to utilise your outstanding administration skills. In addition to Receptionist, your day-to-day responsibilities will include Administrative and Management support. What you will do: * Work from the office reception desk, meet and greet clients, vendors, and staff, answer main office phone and transfer calls, distribute accurate messages and coordinate incoming and outgoing courier and mail services. * Assist in the coordination and organization of meetings, events, and appointments proactively contributing to maintaining the highest standards of presentation and functionality. * Ensure that the meeting rooms have all the necessary things for our visitors (furniture, signage, equipment, temperature, fabric, and consumables) * Monitor and maintain office supplies. Submit office expense invoices within the allocated budget, tracking through the system and escalating approval when necessary. * Manage firm flats including employee relocation, lease renewal, and internal office moves and fit-outs. * Under the Financial area, support local invoice flow; responsible for receiving and managing all the incoming invoices using internal finance/invoice management systems. * Assist Management in agenda and travel-related matters, including arranging complex international travel (flights, hotels, transfers, visas etc...)

Company description OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. Description of functions The Junior Network Engineer (NaaS) at our company is an integral part of the Network as a Service (NaaS) team, focusing on the hands-on aspects of hardware and basic IT support for our client vessels' LAN and WLAN management. While advanced networking knowledge is not a prerequisite, some IT background is essential for success in this role. Responsibilities As a Junior Network Engineer (NaaS), you should expect your daily tasks aligned with assisting the NaaS Engineers to: * Oversee the ticketing and support requests form the customers. * Gather information from customers to solve incidents and requests. * Generate, update, and maintain internal documentation and customers inventories. * Rollout basic configuration changes * Configure new devices to be installed and commissioned. * You will be responsible for the physical setup and maintenance of networking equipment, assisting in the installation process, and ensuring connectivity is always maintained. Your role is crucial for the smooth, on-the-ground operation of our services, and you will work closely with more experienced network professionals to ensure our NaaS product meets the high standards our clients expect.

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. You will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.