- Native or fluent level of french
- New SSC project in Barcelona city
Multi-national Shared Services Center (SSC) will be supporting European markets, ensuring that assigned tasks in supporting Collections and Accounts Receivables (AR) process are performed at expected levels in terms of quality and throughput/ productivity
Associate will support not only the region assigned, but also overall Billing and Disputes if needed
Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
Establishes and keeps good relationship with other teams. A team player.
Billing and Dispute Management
Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
Monitors billing transactions and sending of the invoices.
Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
Responsible of dunning process and bad debt management
Ensures quality customer interaction while improving the satisfaction.
Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
Performs cash application processes, AR related management on a timely and accurate manner
Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
Ensures dispute escalations are properly handled in a customer friendly manner
Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.
8% bonus on fixed salary, €1500 restaurant vouchers, health insurance, flexible working hours and 30 days vacation.
