Ofertas de empleo de OMNIACCESS

OmniAccess was founded in Palma de Mallorca in 2001 as a Wifi/Wimax provider for superyachts in several Ports in Palma and the Mediterranean. The company’s roots in networking and IT led to its venture into LAN services whilst still providing superyachts with WAN solutions. Our close relationship with our clients and new satellite broadband technology lead to VSAT service provisioning. After a few years of operating managed VSAT networks, our first teleport went live in 2009, following our strong principles of truly end-to-end control we continued to grow our own infrastructure. We are looking for: As the first point of contact for visits and incoming calls, we are looking for a person with a hospitality attitude who, in parallel, can handle a fast-paced role that will require you to utilise your outstanding administration skills. In addition to Receptionist, your day-to-day responsibilities will include Administrative and Management support. What you will do: * Work from the office reception desk, meet and greet clients, vendors, and staff, answer main office phone and transfer calls, distribute accurate messages and coordinate incoming and outgoing courier and mail services. * Assist in the coordination and organization of meetings, events, and appointments proactively contributing to maintaining the highest standards of presentation and functionality. * Ensure that the meeting rooms have all the necessary things for our visitors (furniture, signage, equipment, temperature, fabric, and consumables) * Monitor and maintain office supplies. Submit office expense invoices within the allocated budget, tracking through the system and escalating approval when necessary. * Manage firm flats including employee relocation, lease renewal, and internal office moves and fit-outs. * Under the Financial area, support local invoice flow; responsible for receiving and managing all the incoming invoices using internal finance/invoice management systems. * Assist Management in agenda and travel-related matters, including arranging complex international travel (flights, hotels, transfers, visas etc...)

Company description OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. Description of functions The Junior Network Engineer (NaaS) at our company is an integral part of the Network as a Service (NaaS) team, focusing on the hands-on aspects of hardware and basic IT support for our client vessels' LAN and WLAN management. While advanced networking knowledge is not a prerequisite, some IT background is essential for success in this role. Responsibilities As a Junior Network Engineer (NaaS), you should expect your daily tasks aligned with assisting the NaaS Engineers to: * Oversee the ticketing and support requests form the customers. * Gather information from customers to solve incidents and requests. * Generate, update, and maintain internal documentation and customers inventories. * Rollout basic configuration changes * Configure new devices to be installed and commissioned. * You will be responsible for the physical setup and maintenance of networking equipment, assisting in the installation process, and ensuring connectivity is always maintained. Your role is crucial for the smooth, on-the-ground operation of our services, and you will work closely with more experienced network professionals to ensure our NaaS product meets the high standards our clients expect.

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. You will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.

We are looking for a Systems & Security Administrator focused on the security of the environment to manage projects for one of our most important clients. Following the guidelines of the Cyber Security department, the Administrator will be responsible for applying all those measures and actions that are indicated, such as patching distribution, application of policies or execution of scanning tools. It will also be the responsibility of the systems and security administrator to propose measures, standards and controls that ensure the protection of systems and data.

We are seeking a highly skilled Senior Cloud Network Engineer to manage projects for one of our most important clients. The ideal candidate will possess extensive experience in designing, implementing, and maintaining cloud network infrastructure with a focus on Cisco, Meraki, and Palo Alto technologies. Additionally, proficiency in Azure cloud networking and Virtual WAN is crucial for this role. The Senior Cloud Network Engineer will play a pivotal role in ensuring the reliability, security, and scalability of our cloud-based network environment. Responsibilities: * Design, deploy, and manage network architecture utilizing Cisco, Meraki, and Palo Alto technologies. * Implement and maintain Azure cloud networking solutions, including Virtual WAN configurations. * Collaborate with cross-functional teams to gather requirements and design scalable and secure network solutions. * Configure and optimize network performance, ensuring high availability and low latency. * Implement and maintain security measures, including firewalls, intrusion detection systems, and VPN configurations. * Monitor network traffic and performance, identifying and addressing potential bottlenecks and security threats. * Troubleshoot network issues and provide timely resolution to minimize downtime and impact on operations. * Document network configurations, processes, and procedures to ensure consistency and facilitate knowledge transfer. * Stay current with emerging technologies and industry trends, recommending innovative solutions to enhance network infrastructure.

We are seeking a seasoned Senior Cloud Engineer with extensive experience in Azure cloud technologies, DevOps practices, and Terraform automation to manage projects for one of our most important clients. The ideal candidate will possess a proven track record of successfully transforming legacy environments into modern, cloud-native architectures. As a senior member of our team, you will be responsible for driving the design, implementation, and optimization of cloud solutions while collaborating closely with infrastructure teams and customers. We are looking for a self-motivated individual who thrives in autonomous environments and excels in communication and teamwork. Responsibilities: * Lead the design and implementation of Azure cloud solutions, leveraging best practices and industry standards. * Develop and maintain infrastructure as code (IaC) using Terraform to automate deployment and configuration processes. * Collaborate with DevOps teams to integrate CI/CD pipelines and automate software delivery workflows. * Architect and implement highly available, scalable, and secure cloud environments in Azure. * Lead efforts to migrate and modernize legacy systems and applications to cloud-native architectures. * Implement monitoring, logging, and alerting solutions to ensure the reliability and performance of cloud infrastructure. * Work closely with infrastructure teams and customers to understand requirements and provide technical guidance and support. * Develop and maintain documentation, including architecture diagrams, runbooks, and standard operating procedures. * Stay abreast of emerging cloud technologies and trends, evaluating and recommending solutions to drive innovation and efficiency.

DESCRIPTION OmniAccess is looking for an IT Technician to join our energetic team in Germany for two years. You'll work closely with our IT Team, supporting one of our top clients and ensuring smooth IT operations on our river ships across Europe. In this role, you'll oversee our IT operations onboard, utilizing technologies such as Windows Server 2022/2019, Hyper-V, iDRAC, Active Directory (AD), DHCP, DNS, Trunk & VLAN, Citrix & Xendesktop, SCVMM, and Proxmox. Your primary responsibility will be to ensure the well-being and satisfaction of our river cruise ship guests and internal clients. This includes the regular monitoring, maintenance, and implementation of new IT solutions across our fleet. The ability to engage confidently and effectively with end-users is crucial, as you will provide direct support and ensure that all technology-related needs are addressed promptly and efficiently. YOUR RESPONSIBILITIES * Perform daily operations as detailed in Run Books and other technical documents to be provided during training * Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups * Verify that any back-up procedures are carried out and have been verified as successful in line with employee IT policies * Maintain operational, configuration, or other policies and procedures as instructed * Perform periodic performance reporting to support capacity planning * Perform ongoing performance tuning, hardware upgrades, and resource optimization as required * Maintain data centre environmental and monitoring equipment * Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware * Provide basic user training and support in use of common PC software and specialized property management software as needed * Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance * Align with the teams and IT vendors for our newbuild ships in construction yards and oversee the new build deployment progress * Relief of your team member * Travelling and onboard visits

DESCRIPTION We are currently looking for an experienced System Administrator to be based in Germany for the upcoming two years. He/she will be working exclusively in the IT Team of one of OmniAccess' most important clients. The IT onboard operations Team guarantees a seamless operation of our fleet of River Ships cruising in Europe . The Team manages the entire IT Infrastructure including but not limited to VSAT, TVRO, Network and WiFi Infrastructure, iTV System, Server and Clients As a Corporate System Administrator, you will be responsible for a fleet of ships . Your main task will be the monitoring, and maintenance of all IT systems, storage, network, and related infrastructure aboard the vessel and the implementation of new hard and software. YOUR RESPONSIBILITIES * Perform daily operations as detailed in Run Books and other technical documents to be provided during training * Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups * Verify that any back-up procedures are carried out and have been verified as successful in line with employee IT policies * Maintain operational, configuration, or other policies and procedures as instructed * Perform periodic performance reporting to support capacity planning * Perform ongoing performance tuning, hardware upgrades, and resource optimization as required * Maintain data centre environmental and monitoring equipment * Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware * Provide basic user training and support in use of common PC software and specialized property management software as needed * Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance * Align with the teams and IT vendors for our newbuild ships in construction yards and oversee the new build deployment progress * Relief of your team member * Travelling and onboard visits

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.