Ofertas de empleo de activities

Atida | Mifarma is currently the leader in Spain in online sales of pharmacy and parapharmacy products, which is why we are always looking for ways to continue providing our customers with the best service and the highest quality we can offer. To achieve this, we need to have the best professionals on our team, who bring us new ideas, offer innovative solutions, and help us grow a little more each day.

We lead the Spanish market and are consolidating our presence in countries like Portugal, the United Kingdom, France, and Italy, but we also have customers in many other countries such as Germany, Switzerland, America, China, and the United Arab Emirates.

If you are a specialist in Performance Marketing, this is your opportunity. Your main mission will be to expertly manage the performance campaigns carried out by the team.

Responsibilities:

• Manage Google Advertising including SEM and Display campaigns. Work on keyword discovery, expansion and optimization.
• Conduct A/B testing, analyze campaign performance, and optimize based on the findings.
• Analyze and interpret campaign data to provide insights and recommendations to the team and senior management.
• Manage and optimize other performance channel strategies such as affiliate marketing.
• Collaborate with cross-functional teams to align campaign strategies and goals across the organization.
• Monitor industry trends and competitor activities, making necessary adjustments to marketing strategies.
• Adhere to budgets while forecasting and tracking key account metrics.

• The group has a turnover of 130 million euros and is growing at 10%/year|Opportunity to expand the business in Portugal and Spain

Our client is an innovative and pioneering company in France in the recycling of plastic films. It is the leading European manufacturer of recycled polyethylene packaging. The group has a turnover of 130 million euros and is growing at nearly 10% per year.

It is a remote working position (Spain or Portugal) with regular travel required and the candidate reports directly to Paris.

Your main responsibilities will include:

• Developing prospecting activities to offer our waste collection and recovery services to major industrial and commercial clients;
• Building and maintaining a network of influencers and partners;
• Participating in the definition of the commercial strategy in support of the General Manager and with the rest of the sales team;
• Preparing commercial offers (quotes, presentations, projects) and coordinating responses to tenders;
• Managing the onboarding of qualified new prospects until the contract is finalized;
• Overseeing new accounts up to the industrial launch phase, with the help of the R&D and technical support teams;
• Managing the commercial relationship, tracking commercial KPIs, updating the CRM, and contributing to the monthly sales reporting;
• Marketing and Communication (creating materials, generating content, producing environmental reports, attending trade shows, etc.);
• Monitoring legal and regulatory developments (tracking and ensuring compliance with legal formalities, etc.);
• Conducting industry and technology watch.

Opportunity to expand the business in Portugal and Spain in the recycling/environment sector.

• New challenge in a International company in Barcelona. |Lead, IT, E-Commerce. Isurance industry.

International Insurance company

This role will be on top of a key transformative asset for eCommerce activity plus other complementary assets:

• Be accountable of a challenging roadmap delivery.
• Manage high level stakeholders to drive the right level of traction towards transformation assets.
• Be accountable of Quality of Service of assets under the scope.
• Be accountable of supporting business cases by delivering expected features at expected level of quality and timing.
• Be accountable of estimates on Change Requests, User Stories, Project efforts.
• Be accountable of delivery operating model and provider management for both external staff and services.
• Be accountable of all IT Business as Usual activities of the assets under the scope.
• Be accountable of the overall application architecture, cost efficiency and its scalability.
• Be responsible for stability and security of the named portfolio in line with changes requested by the business.
• Be responsible to ensure the changes are delivered in terms of quality, budget & stability for the present, medium and long terms aims of the portfolio.
• Develop and manage services as a product across their entire lifecycle: lead the ideation, development, launch, pricing and continual improvement of innovative products to drive maximum customer satisfaction.
• Interact with senior professionals all cross the organization (project managers, business owners, finance, underwriting, marketing, sales, human resources, communication…) on both technical and non-technical topics.
• Assist in shaping business requirements into viable and valuable enhancements.
• Provide clear and concise professional analysis and explanations to senior management on projects (current and future) to aid in budget planning and forecasting.
• appropriate users
• Manage a team of tech leads and delivery managers.

By joining the company, you will work in a responsible environment that values expertise and diversity. We focus on accelerating skill development while offering competitive compensation and opportunities for growth. Additionally, we strive to make a real difference in people's lives. When amazing things happen, and we create opportunities for a better life, the feeling of pride is extraordinary

• Fix salary and bonus.
• Diets
• Flexibility
• Social benefits

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit German speaking Lead Generator for their Barcelona office.

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Work on accounts to enhance segmentation data within Microsoft Dynamics and Salesforce (SFDC), focusing on prioritized accounts from the RAD quadrant
• Follow up on events and online demand generation campaigns to qualify leads, ensuring high-quality data is delivered to the sales team
• Support lead generation activities by running local promotional offers
• Improve customer profiling data for the accounts, ensuring accurate and up-to-date contact details and segmentation data
• Convert unqualified leads into qualified leads or, if not fully BANT qualified, provide profiled leads to the sales team
• Collaborate with the country marketing team to support lead generation activities, including updating customer contact details
• Assist in telemarketing projects without overlapping, aiming to generate qualified opportunities for Inside Sales Representatives (ISRs) or telesales teams
• Conduct lead qualification via phone or online channels, including online chats
• Work closely with telesales and sales teams to ensure smooth handovers of leads and follow up on leads to turn them into opportunities.

REQUIREMENTS:

• Fluency in German & English
• Full eligibility to live & work in Spain (unrestricted)
• Strong knowledge of the sales process and experience in a sales-oriented role
• Passion for sales and technology, with a customer-focused approach
• Proficient in IT, with strong literacy skills in relevant systems and software
• Dependable, with the ability to work towards set objectives and consistently meet commitments.

BENEFITS:

• Competitive compensation package
• Opportunities to enhance your skills in sales and marketing
• Collaboration with international teams, gaining exposure to global sales practices
• Structured career growth and learning opportunities in the IT and technology sector
• Flexible working environment with support from experienced sales professionals
• Access to modern tools and resources to aid in lead generation and data management
• And many more!

In collaboration we are working with a leading investment firm offering Forex and CFD trading companies. We are looking to recruit a Business Development Executive with Farsi for their Limassol office.

Location: Limassol, Cyprus.

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Identify sales targets
• Present our products and services to new and existing clients
• Conduct market research on a regular basis
• Identify key markets and provide with their input
• Build strategies for specified markets
• Plan webinars, seminars and promotions for targeted markets
• Maintain good working relations with existing and new clients
• Arrange meetings with existing and prospective contacts
• Attend major industry events
• Document business development activities.

REQUIREMENTS:

• Bachelor’s degree in Business Administration or any other related field
• 1+ years in a similar role within the financial sector
• Computer literacy with good working knowledge of Microsoft Office apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Team Player with a strong work ethic
• Fluent in Farsi both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Able to work under pressure
• Ability to work under pressure and meet pressing deadlines
• The ability to travel is a must
• Must be eligible to work in Cyprus.

BENEFITS:

• Salary dependent on candidate's profile and experience
• Company health insurance
• 13th salary
• Modern working space at a central and convenient location in Limassol close to the highway
• Friendly multinational environment comprising a combination of younger enthusiastic and more experienced colleagues
• Opportunities for professional learning and growth
• Shifts: 24/7 from 08 AM - 04 PM, 04 PM-midnight, midnight - 08 AM (shift allowance).

DMD Solutions is a consultancy company specialized in aerospace design and RAMS engineering, providing outsourcing of projects and engineering tools development. Our customers are manufacturers and maintainers of aeronautic products located in Europe. We help them achieve their engineering quality goals with a focus on certification.

Since June 2023, DMD Solutions has been part of The Talent Club, an international talent consortium, promoting our evolution and consolidation in the sector thanks to its experience and ethics.

As part of our expansion plan, we are hiring a Key Account Manager to support our client project- position onsite at client premises in Barcelona, with experience in B2B activities. The ideal candidate will be responsible for planning, coordinating and implementing the commercial plan to grow and establish strong relationship with our clients worldwide.

What will I do?

Responsibilities

• Identify new business opportunities in the Aeronautics and Aerospace market and develop effective strategies to empower growth.
• Build strong relationships with potential customers, maintain active communication, and follow up regularly.
• Collaborate with the rest of the team to present compelling business proposals and negotiate contracts.
• Participate in relevant industry meetings and events to generate contacts and promote the company brand.
• Stay up-to-date on the latest trends and practices in commercial activities.

Benefits

• Full-time permanent contract
• Flexible schedule with options for remote work
• Young, international, and stimulating work environment with interesting opportunities for career growth
• Possibility of being part of a company in full growth at an international level
• Access to training and professional development opportunities

• Compensation for working time on customer's premises.

• Free coffee and snacks at the office.

• RRP Lead Iberia|Tobacco multinational company

The company is a globally renowned entity , this position is based in Madrid

As RRP Lead your responsabilities will be:- Strategic Leadership: Drive the evolution of the RRP portfolio and consumer ecosystem across non-traditional channels, online platforms, retail, and consumer care, leveraging data-driven insights to refine strategies.

- End-to-End Consumer Journey: Oversee the entire consumer journey across offline and online channels, ensuring a seamless experience and synergies across the Iberia Cluster.

- Cross-Functional Collaboration: Lead initiatives in coordination with key internal and external stakeholders

- Performance Management: Monitor and evaluate the effectiveness of marketing activities, using data and analytics to inform future decisions and align with business goals.

Leadership & People Management:

- Team Leadership: Lead, mentor, and inspire a large, diverse marketing team, fostering a high-performance and collaborative culture.

- Stakeholder Engagement: Act as a senior point of contact for RRP insights and business needs, providing actionable recommendations to key decision-makers in the market, region, and HQ.

This is an exciting opportunity to lead a forward-thinking team and contribute to the future of the RRP category. If you're passionate about consumer-centric strategies, data-driven marketing, and leading cross-functional initiatives, we want to hear from you.

• Multinational Company|Experience in Electrical / Electronics based projects is a must

Multinational company with more than 50,000 employees worldwide.

• Lead and coach a multidisciplinary team of design Engineers (6 members).
• Ensure the consistency and robustness of the designs within D&D dept, specifically:

- Design guidelines are fully up to date

- Assure proper bidirectional feedback between NPD & Product Care

- NPD projects are properly audited (design reviews completed, checklists fulfilled, etc.)

- The team´s competence stays within the company and is used to teach new hires.

• Ensure that design meets cost/quality targets. Manage any deviations to cost/quality via Risk/Opportunity tracking.
• Identify, develop & standardize the necessary tools, templates, checklists, to be used by the D&D dept.
• Lead design problem-solving efforts and guide team in redesign activities where necessary.

• A competitive salary.
• Schedule from 8am to 5pm (M to T), 8am to 3pm (Fridays).
• Company canteen (meal tickets).
• Company transport.
• Private health insurance.
• Pension plan

About us

RavenPack is the leading big data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

About the Role

We are seeking a dynamic and experienced Procurement Manager to oversee the procurement activities of the organization. This includes sourcing and purchasing software, subscription services, and technology-related goods and services at the most competitive prices while ensuring timely delivery and compliance with company policies and procedures. This role requires a strategic thinker with a deep understanding of SaaS procurement practices and the ability to manage supplier relationships effectively.

Responsibilities

• Source and procure goods and services required by the organization.

• Work closely with internal departments, such as operations, finance, S&M, product and development, to understand their needs and ensure procurement activities align with organizational goals.

• Identify, evaluate, and develop relationships with reliable suppliers, including software vendors, service providers, and technology partners.

• Collaborate in the preparation, negotiation, due diligence, risk assessment and management of contracts related to data acquisition, software licenses, subscriptions, and professional services in collaboration with the legal department.

• Oversee the preparation and processing of purchase orders and contracts. Ensure all documentation is accurate and compliant with company policies.

• Develop and manage the procurement budget. Monitor and control expenditures to ensure they remain within budget.

• Develop and implement procurement strategies and tools to optimize cost savings and efficiency.

• Monitor supplier performance and manage supplier relationships.

• Prepare and present reports on procurement activities, performance metrics, and cost savings to senior management.

• Use and enhance the available tools to analyze opportunities and risks on spends, categories, and vendors.

• Maintain procurement records and documentation.

• Stay updated on industry trends, market conditions, and best practices in procurement.

• Ensure compliance with procurement policies, procedures, and regulations.

• Develop and maintain a vendor management program to evaluate and monitor vendor performance, ensuring service level agreements (SLAs) are met and driving continuous improvement.

• Collaborate with the legal department in sustainability initiatives within the procurement process, ensuring that procurement practices align with environmental, social, and governance (ESG) criteria.

Requirements

• Bachelor’s degree in business administration and law, supply chain management, procurement or related field.

• Ideally 5+ years of professional experience relevant to procurement, purchasing practices.

• Fluent in Spanish and excellent command of English, both in writing and verbal.

• Strong negotiation skills and ability to build effective relationships with suppliers.

• Excellent analytical and problem-solving skills.

• Proficiency in procurement software and Microsoft Office Suite.

• Knowledge of procurement best practices, regulations, and compliance standards.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Contract management skills.

• Eligibility to work in Spain.

Nice to have

• Demonstrated experience in conducting due diligence on suppliers and integrating Environmental, Social, and Governance (ESG) criteria into procurement processes to ensure ethical and sustainable sourcing practices.

What's in it for you?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• English is required|Hybrid position - 1 day from home

Multinational company.

• Prepare daily accounting records and related registers: general accounting records, suppliers, customers and salaries
• Prepare periodic accrual, reversal, adjustment and amortization records for the purposes of periodic management reporting and the annual budget
• Prepare monthly accounting reconciliations and verify the regularity and correctness of management records and the application of rules, accounting principles and group procedures
• Support external consultants in preparing the civil financial statements
• Verify the correct allocation of revenues and costs by benefit and cost center
• Prepare tax and social security obligations in collaboration with the external tax firm
• Manage treasury and the issuing of bank bills to customers, make supplier and salary payments, prepare the monthly final and forecast cash flow
• Monitor credits and verify the correct application of commercial conditions
• Calculate and verify commissions and periodic bonuses due to salespeople and support the external firm in calculating salaries and preparing pay slips
• Assist the external firm in managing staff hiring and termination practices and in drafting employment contracts
• Collaborate with the direct manager and external consultants in managing labor, legal and corporate issues and support the auditors in the annual audit
• Contribute to monthly closing activities and preparation and analysis of financial reports for the parent company
• Participate in drafting the annual budget and interim forecasts

• 30 days of holidays
• Permanent contract 40 hours a week, Monday to Friday.
• Flexible entry hour from 8.00 to 9.30 am
• One day a week of remote work.

WHATS UP! "Living English"

A company specialising in teaching English as a second language in the process of expansion, with 26 centres in Spain (Barcelona, ??Madrid, Valencia, Bilbao, Badalona, ??Hospitalet, Sabadell, Terrassa, Girona and Barakaldo) is looking for a HEAD OF STUDIES for a brand new academy in Malaga! (Armengol de la Mota 37 · Metro Guadalmedina)

Starting at the end of December.

Visit our website: www.whatsup.es

The Head of Studies manages the didactic team, plans class scheduling, and sets the tone for the highly social environment which characterises our centres.

KEY RESPONSABILITIES

1. Manage, train, support and supervise the didactic team; to ensure the professional growth of teaching staff;
2. Schedule time-tables in response to the demand for classes detected in your centre;
3. Teach classes, depending on staff levels in your centre and substitute/find a substitution to cover classes when a teacher is ill/on sick leave;
4. Quality control through ongoing training, weekly staff meetings with the didactic team, class observations and staff appraisals;
5. Liaison with consultants and create good rapport with the students, to receive feedback about classes and teacher performance and solve any problems related to change of level/e-campus/class times/complaints;
6. Coordinate teacher holidays/Saturday rotas/school bank holidays;
7. Quality control through ongoing training, weekly staff meetings with the didactic team, class observations and staff appraisals;
8. Coordination and weekly meetings with management on various aspects (Director/Didactic Service Manager/Centre Manager);
9. Liason with consultants and create good rapport with the students, to receive feedback about classes and teacher performance and solve any problems related to change of level/e-campus/class times/complaints;
10. Promote the Have Fun Open Activities (events) that the school organises and ensure that the didactic staff is prepared for the events.

WHATS UP! "Living English"

A company specialising in teaching English as a second language in the process of expansion, with 26 centres in Spain (Barcelona, ??Madrid, Valencia, Bilbao, Badalona, ??Hospitalet, Sabadell, Terrassa, Girona and Barakaldo) is looking for teachers for a brand new academy in Malaga! (Armengol de la Mota 37 · Metro Guadalmedina)

Starting at the end of December.

Visit our website: www.whatsup.es

Functions:

• Teaching English to our students from beginner to advanced levels. The Teacher must be native or with native experience abroad. Dynamic, organized, vibrant personality and with initiative.

We offer:

• Steady job
• Salary competitive
• Wonderful working environment
• Career and development opportunities
• We include a lot of fun and unique activities

In collaboration we are working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team.

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high-level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time

REQUIREMENTS:

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday

BENEFITS:

• 24 working days annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team-building activities
• Professional and personal development opportunities in a fast-growing environment

In collaboration we are working with a leading tech company that is looking to recruit a Network Support Agent (German) for their Lisbon office.

Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services

Location: onsite in Lisbon, Portugal

Employment type: Permanent.

DUTIES AND RESPONSIBILITIES:

• Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
• Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
• Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
• Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
• Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.

REQUIREMENTS:

• Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
• Proficiency in German and English (C1)
• Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
• Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
• Proficient in coordinating with others to ensure task completion
• Strong computer skills, with experience navigating multiple applications
• Minimum 1 year experience in same / similar roles.

BENEFITS:

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• On-site Work Module
• Meal allowance on card/voucher.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: Full-time or part-time (minimum 20 hours a week)

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Proficient Finnish or Swedish (C1) and fluent in English (B1+) language, both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shifts within the line operating hours 9 - 18 from Monday to Friday
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• To motivate, develop, and mentor team members in a dynamically changing environment
• Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
• Meet shrinkage, productivity, and attrition targets
• Manage/take accountability for dips in performance with adequate reinforcement plans proactively
• Ensure effective and consistent communication with internal and external contacts
• Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
• Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
• Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
• Conduct team huddles to discuss process updates, feedback, and key focus points for the day
• Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
• Mentor team in process & quality parameters, conduct live/remote audits of client interactions
• Perform root cause analysis to identify key defects and create action plans/goals to improve
• Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
• Create, publish, and maintain operations-related reports in a timely manner
• Discover training needs and support in training to provide necessary coaching on the ground
• Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
• Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
• Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

• Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
• At least 1+ year of a BPO/call centre experience as a Team Leader
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Excellent people management skills should have experience in previous roles
• Good experience in MS Office – Word, Excel, and PowerPoint
• Strong experience in presentation skills
• Excellent communication and customer service skills
• Excellent analytical and problem-solving capabilities
• Ability to drive initiatives in the team with creativity and a long-term vision
• Experience in initiating and implementing process improvements

OFFER:

• Paid startup training and professional development sessions
• 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Team-building activities

David Kennedy Recruitment is working with a leading Online Gaming who is active across four continents, and has over 13 million customers and is seeking to onboard a Digital Marketing Executive German-speaking for their Gibraltar office.

Location: Gibraltar

Employment type: Full-time, on site (90 Days working hybrid)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Manage digital marketing campaigns on the DACH market to drive profitable growth for the Company and deliver country-specific revenue targets.
• Monitor and analyse campaign performance metrics, including click-through rates, conversion rates, and ROI, to optimize marketing efforts and achieve KPIs.
• Plan, execute, optimise and report on campaigns across paid social media, display web and app, programmatic partners and support with ASO initiatives as and when is required.
• Utilize data-driven insights to optimise digital marketing campaigns and maximize marketing ROI.
• Support in managing key strategic relationships with display partners and account managers. Support in negotiating and optimising deals with partners.
• Identify and manage new creative growth campaigns and prospect new partners that support the acquisition objectives. Researching and Negotiating of new Acquisition Partners.
• Request, process and track IOs and invoicing.

REQUIREMENTS:

Key Relationships / Reporting Lines

• Creative and Brand
• Country Managers
• Gaming and Product
• Legal and Compliance
• Onboarding and Retention

Knowledge, Skills and Experience

• Native German speaker.
• Strong knowledge and experience in executing successful, profitable acquisition campaigns within the digital marketing channel.
• Proven hands-on experience in display web and app campaigns, paid social media, (Facebook/Tech Manager) programmatic, organic app (ASO).
• Data driven approach to decision marketing with strong commercial acumen.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in optimizing acquisition funnels for both web and app campaigns.
• Proficiency in using digital marketing tools and platforms, such as Google Analytics, Facebook Business Manager, SEMrush (or similar) and marketing automation software.
• Strong analytical skills with the ability to interpret data and generate actionable insights to drive marketing decisions.
• Knowledge of industry regulations and compliance requirements related to online betting and gaming marketing activities.
  • Self-motivated and proactive attitude, with a willingness to learn and adapt to new technologies and industry developments.

BENEFITS:

• Private Health Insurance from the first date of employment
• Gym Membership Discount
• 90 Days working hybrid
• Summer time working hours
• 25 days holiday and 12 days Gibraltar bank holidays (you have the option to work on public holidays - so you can use the time off when you want)!
• Flexible and hybrid remote working schedules.
• Continuous learning/development opportunities and progressive career paths.
• Coaching Sessions.
• Employee assistance programs focused on mental health.
• Diverse and inclusive environment.
• Corporate events & parties.
• Teambuilding activities.
• Worldwide premium healthcare.
• Subsidized gym membership within a variety of locations in Gibraltar.
• Fresh fruit and hot refreshments.
• Tailored relocation packages to meet your needs to support your transition.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Inside Sales Executive to work with teams on-site in Munich. As an Inside Sales Executive you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving revenue growth. This role requires a strategic thinker with a proven ability to manage multiple sales cycles, develop sales strategies, and achieve targeted goals.

Work model and location: Hybrid in Munich, Germany( Work from office 2 days per week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and execute effective sales strategies and plans for the designated territory.
• Proactively identify and pursue new sales opportunities through lead generation, networking, and relationship building.
• Manage and maintain the sales pipeline using Salesforce or similar CRM, ensuring all interactions and sales activities are accurately documented.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value and benefits of our solutions.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to the management team.
• Participate in sales meetings, training sessions, and industry events to enhance skills and knowledge.
• Drive value-based selling approach to clients and channel partners.

REQUIREMENTS:

• Fluency in German both written and spoken (C1), with a professional level of English.
• Minimum of 5 years of proven sales experience.
• Experience in the development of sales strategies and plans for designated territories.
• Ability to manage multiple sales cycles from creation to closure, supporting result-focused goals achievement.
• Strong phone presence and experience in proactive calling.
• Self-motivated with an autonomous approach to work, requiring little supervision.
• Excellent communication, listening, presentation, and writing skills.
• Expertise in driving a value-based selling approach to clients and channel partners.
• Experience working with Salesforce.com or similar CRM preferred.
• Worked/ working as an Account Manager (at least 5 years)
• Experience in Tech Sales (at least 5 years) – focus in IT/ Hardware

OFFER:

• Hybrid - Work from our Munich office 2 days per week
• Friendly multicultural and multilingual environment
• Learning and Development Programs
• Happiness programs and internal social events
• Benefits and discounts