CRM Retention Manager - Retail (fashion)

• Office located in Sant Cugat del Vallés (presential work)|Important fashion brand for men

The Retention Manager is responsible for overseeing and managing the retention strategies to ensure that customer satisfaction and loyalty levels are maintained. This role involves developing and executing customer retention strategies, analyzing customer data to identify trends, and working with other departments.

• Develop and manage customer retention and loyalty programs.


• Create strategies to increase customer loyalty and reduce customer churn.


• Monitor customer satisfaction and recommend solutions to improve customer experience.


• Analyze customer data and trends to identify areas of improvement.


• Collaborate with marketing and sales teams to ensure successful customer retention.


• Design customer engagement initiatives and campaigns to drive customer loyalty.


• Develop customer segmentation strategies to improve customer experience.


• Track customer retention metrics and measure the success of retention strategies.


• Manage customer service teams to ensure customer satisfaction.


• Develop customer loyalty programs and incentives to retain customers.

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• 3-4 years of experience in the same role (CRM or Digital departament)


• Valorable experience managing an important business budget (+20M€)


• English high level is essential (C1 and up)


• Very valuable experience working in retail sector