Customer Service Manager Iberia-Italy

• Have you ever lead a multilingual customer service team?|Do you have experience dealing with order to cash work processes?

Important medical solutions company with presence in almost a 100 countries.

• Lead and manage the Customer Service Team so to deliver a seamless customer experience, while adding business value through an integrated best-in-class service that align with a customer centricity orientation.


• Guide and coach the Customer Service Team Leader and Specialist to secure necessary resources and competencies to deliver the strategy.


• Add continuous value and improments to the company's culture collaborating closely with their internal and external stakeholders (Sales, Logistic & Finance).


• Use the relevant measurement tools and metrics in order to coordinate, optimize, lead and deliver all activities related to Customer Service Strategy.


• Collect, analyze and interpret customer interactions data to identify insights, requirements and information useful in optimizing the customer experience.


• Participate and contribute to the Customer Experience transformational and digitalization project.


• Align with the Global Customer Service managers and with Local business managers on strategic priorities and development of initiatives to meet future customer expectations.

Oportunidades de carrera y desarrollo profesional.#LI-DNP

• A minimun of 3-5 years in a similar role.


• Proven experience creating and leading a team of 5-10 people both in-situ and remotely.


• Knowledge and understanding of order to cash processes.


• Accustomed to multinational companies, preferably related to healthcare equipment.


• Interpersonal skills and leadership abilities.


• Ability to make decision under preassure and aligned with the designed strategy.


• Motivated, hardworking and hands-on.


• Fully fluent English and Spanish, other European language a plus.


• Skilled in SAP desirable.


• Available to travel abroad when required.