Helpdesk Agent (German+English)

Do you speak native German? Do you speak English level B2-C1? Do you have customer orientation?

Do you live in Tenerife? Then this job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

· Mandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

We offer:

Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment, and development in a multicultural and dynamic environment

- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

- English B2 or higher + C1-C2 in German