International Hotel Brand.|Excellent career progression
5*GL Madrid.
To fully penetrate the Group market and build its reputation as one of the top tier luxury hotels in Madrid for groups.
Work with the Senior Director of Sales to create and implement a sales strategy in accordance with budget
Attend sales missions, networking events, trade shows and exhibitions as required.
Prospect opportunities through telephone calls, virtual presentations and in-person visits to research, penetrate and develop new accounts.
Deal with group enquiries and provide excellent customer service during every element of the group enquiry process, taking the initial enquiry, negotiating rates, contracting.
To identify and lead the account management of key clients to ensure revenue is maximized.
Recognize opportunities to maximize revenue through upselling, conversion, and drive repeat business.
Identify potential changes in the market in a timely manner and pivot to ensure that revised strategies are quickly in place to stimulate alternative demand channels.
Monitor competitor activity in the market and be consistently up to date with schedules, state visits, cultural occasions, and political and economic change.
Ensure strong internal communication together with the events team, through meetings, pre-cons, group resumes, banqueting event orders, post-group reviews and client feedback.
A good understanding of revenue management and work collaboratively with the Director of Revenue Strategy to achieve the hotels goals.
Manage the sales system to ensure all information is correct and updated and that all bookings, enquiries and activities are logged to maintain a comprehensive account management system and clean database.
Work within the boundaries of the budgeted and forecasted sales expenses.
