Customer Success Manager

Our client, an international technology company specialized in secure digital transactions with a strong R&D component needs to incorporate a Customer Success Manager. The candidate selected will be responsible to develop a positive customer experience and fosters relationships and support brand loyalty. The candidate also well-versed on the technical side of projects and can offer insight and tips on how to use the company services and solve problems arising during deployment and while the platform is being managed.

Job responsibilities:
- Manage the portfolio of our customers as the primary relationship manager
- Develop engagement strategies with customers to establish a professional relationship by providing operational and product expertise, customer service, and training.
- Generate user documentation to ensure the delivery of successful solutions to client problems and opportunities.
- Work with the sales, product management, and technology teams to ensure day-to-day service is effectively meeting client needs and value is being delivered to the client.
- Develop and execute service plans that target customers? key strategic business initiatives and pain points, adds value and assures adoption of our products within the client base.
- Proactively monitors renewal risk factors such as product usage, customer satisfaction, training needs and other activities to proactively engage clients in increasing usage.
- Manage multiple projects / customers simultaneously and the ability to prioritize effectively
- Understand your clients internal political landscape and decision making processes.
- Built relationships to influential key stakeholders in your client organization, creating win-wins for all parties. Staying diplomatic, flexible and professional throughout.

What we offer:
- You will join a rapidly growing company at the cutting-edge of technology development.
- Opportunities for career development in Spain and abroad.
- Fast-paced, agile, professional and personable team members.
- Competitive compensation according to your professional background.
- Friendly atmosphere and open-minded culture that accepts differing opinions.
- Flexible working hours.
- Options for remote working.

Experiencia requerida:
- 3-5 years of experience in customer service or customer success position strongly preferred
- Experience promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Curiosity and an affinity for technical products required, to successfully inform and train clients in the use of our products and services
- Experience analysing and optimizing the existing processes in the Customer Success department and suggesting improvements.

Formación requerida:
- Bachelor degree in business, technology or related field or relevant work experience.

Idiomas requeridos:
- English: C1
- Spanish: native or C2
- fluency in German and/or French is highly appreciated but not required.