CUSTOMER SUPPORT COORDINATOR

Important multinational manufacturer of processing machinery for the food sector based in Granollers, needs to integrate:

CUSTOMER SUPPORT COORDINATOR

Depending on the Customer Support Manager, their main responsibility will be to provide best in class customer service from the point of initial contact until successful fulfillment of the customer's request.

Main Tasks

* Receive and process customer requests for service and spare parts.
* Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
* Close dialogue with customer to understand needs and urgency of requests Actively promote solutions to customers
* Gather information, prepare and communicate quotations for service solutions and spare parts
* Follow up on outstanding quotations and processes order confirmations from customers
* Prepare service events (resources, spare parts etc.) with SPC and Scheduler
* Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
* Pro-actively follow up with customer if there are changes to the plan
* Update customer about status and progress on his requests in a proactive manner
* Follow up on executed events, including going through service reports and follow up with customer
* Ensure the customer is totally satisfied by engaging strongly with him through customer journey
* Manage the customer expectations and customer information (data in system)
* Other duties assigned due to the need of the business such as customer visits.


WE REQUEST:

* Minimum of 5 years experience performing the functions described in the offer in an industrial environment.
* Experience using ERP, preferably Navision.
* High level of English (Advanced level - C1).
* Open character, communication skills and high empathy and assertiveness. Proactive person.
* Residence in the area (Granollers and surroundings).


WE OFFER:

* Clear objectives and realistic requirements.
* An environment of trust and respect.
* Opportunities to expand your knowledge.
* Competitive salary and attractive benefits.

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