Shared Service Centre leader in its sector with offices located in Barcelona.
- Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
- Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
- Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OTC processes are efficient and compliant and that a positive customer experience is provided to customers.
- Establishes and keeps good relationship with other teams. A team player.
- Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
- Performs cash application processes, AR related management on a timely and accurate manner.
- Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
- Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
- Ensures dispute escalations are properly handled in a customer friendly manner.
- Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.
Career and growth opportunities
- 2 years of experience in Order to Cash, Billing and Collections or Customer service.
- Open to work in international environments.
- English and Dutch or English and German as business language and local language to support the region.
- Excellent interpersonal skills with the ability to influence and develop relations at all levels.
- Flexibility and ownership.
- Team player in an multi cultural environment.
- High degree of orientation in customer service.
- Good negotiation skills.
- High School, Vocational Certificate, Post Secondary Diploma.
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