Global Delivery Excellence Manager (Order to Cash)

• Global Delivery Excellence Manager (Order to Cash)|PageGroup SSC

PageGroup SSC.

The Delivery Excellence Manager is responsible for facilitating the implementation of standardized process and delivery model in Global

Transactional finance, ensuring streamlined ways of working across countries, regions and Page SSCs. He/she is responsible to enable Global finance Streams to meet strategic goals: Service, Efficiency, Control.

Through continuous communication and collaboration with the relevant stakeholders, and with the sponsorship of the Global Head of Stream, the Delivery Excellence Manager will ensure that the global finance processes are aligned to the required standards in terms of process flows, technology and accounting principles. He/She will also be responsible to monitor all non-standard/ interim solutions, timelines for adherence to standard, whenever possible( e.g. non- legal interim solutions), alongside driving projects and initiatives to meet strategic goals of Service, Efficiency and Control.

• Manage demand and delivery of different projects and initiatives to optimize/improve transactional finance Processes Globally, acting as a Business Partner to the respective Head of stream.


• Facilitate decision making by global Head of Stream and Global Head of Transactional Finance by building solid business cases and coordinating different topics until resolved and actions taken.


• Facilitate the ongoing KPI monitoring activity and support Global Head of Stream to make decisions based on KPIs.


• Evolve, maintain and act as a custodian of the global standard process design.


• Maintain continuous engagement with peers and global community of change in order to develop and drive change at all stages( process changes, impact in controls environment, new developments in the system, user adoption).


• Support finance knowledge management process globally by creating and delivering trainings and support documentation, in collaboration with SMEs, Training Department, Team Managers.


• Ensure the correct prioritization of System Change requests, following the strategy of Global Head of Stream and considering the Global Impact of the Change in the broader stream change portfolio.


• Having the global view on the finance processes, leverage best practices and suggest innovative ways for improvement of finance processes, system and delivery, working together with the Global Head of Stream and other teams in Page to get them rolled out and adopted.

Career progression and growth opportunities.

• At least 10 years of experience in Order to cash/ Consultancy, with involvement in change management projects.


• Experience in the Consultancy sector in a Customer facing role is a plus.


• Engaging and dealing with many stakeholders.


• Experience managing small teams is a plus.


• Excellent understanding and experience in O2C process design, optimization and delivery.


• Excellent project Management skills.


• MS Excel and Visio (or similar tool).


• Analytical, creative and curious mind.


• Desire to understand end-user behaviours and why-things-happen.


• Ability to summarize and communicate complex issues in simple ways, adapted to the audience.


• Excellent written and oral communication skills, to connect with stakeholders and teams.


• Cultural sensitivity and the ability to work in an internationally spread organization.


• High level of autonomy and sense of ownership.


• Positive attitude.


• Proficiency level in English: The right candidate should have the capability communicate verbally and in writing in English, as well as maintain documentation in English.