Finance Associate Collections and AR - Order to Cash

• Multicultural Shared Services Center Company|Barcelona City Center

Reputable Shared Services Centre in Barcelona. (Very central location)

Responsibilities:

General:

• Associate will support not only the region assigned, but also overall Billing and Disputes if needed


• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.


• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant


• Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management

• Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality


• Responsible for generating accurate and timely invoices, credit notes if applicable for customers.


• Monitors billing transactions and sending of the invoices.


• Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner


• Responsible of dunning process and bad debt management


• Ensures quality customer interaction while improving the satisfaction.

Personnel:

• Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:

• Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:

• Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects

Communication and Reporting

• Ensures clear, effective upward feedback and reporting.

Compliance:

• Ensures compliance on operational accounting policies and procedures


• Ensures the integrity of the financial accounting systems and controls under his management

Great job oportunities

multicultural environment

Required Skills

• 2-4 years of experience in Order to Cash, Billing and Collections or Customer service


• Open to work in international environments


• Working knowledge of OtC processes


• English as business language and Dutch or German


• Excellent interpersonal skills with the ability to influence and develop relations at all levels


• Flexibility and ownership


• Team player in an multi cultural environment


• High degree of orientation in customer service


• Good negotiation skills


• High School, Vocational Certificate, Post Secondary Diploma