Enterprise Account Manager (fluency in French) - Tech Company

• Enterprise Account Manager (fluency in French)|Real Estate/Hospitality - SaaS

Real Estate/Hospitality - SaaS

The Enterprise Account Manager need to be experts in our products and how to drive value from them and; their customers' businesses and industries. They will hold commercial responsibility for all accounts within the shared portfolio, so they will lead all conversations relating to renewals as well as being responsible for finding and managing upsell opportunities.

• Develop a deep knowledge of your customers' businesses to identify growth opportunities.


• Excellent cross functional collaboration to deliver outstanding customer outcomes.


• Alongside your Customer Success Manager (CSM), create action tailored plans on how to drive additional value, ROI, training and increase adoption.


• Provide the best advice on how our data can improve their business practices and increase their ROI.


• Be responsible for identifying, managing and closing upsells.


• Stay up to date on any future product releases and ensure the value of such updates are understood to demonstrate this to your customer base.


• Be a customer advocate and a great collaborator.

Oportunidades de carrera y desarrollo profesional.

• 3+ years of experience in Account Management or Sales.


• Full proficiency in English and French both verbal and written.


• Experience managing customer life cycles (contract negotiation, renewals, upsells, cross-sells)


• Strong understanding of data and how it helps businesses make better decisions.


• Ability to communicate with all teams across the company to resolve any client questions/issues.


• Understand your segmented industry exceptionally well to be able to provide insights and data nuggets on a regular basis.


• Quick learner, organized, and self-motivated with the ability to prioritize your own work.


• Demonstrated ability to add value to the company.


• Experience with difficult conversations such as negotiation and focus on problem-solving and finding solutions in challenging situations.