Multinational company |Experience as Digital Adoption Specialist
PageGroup SSC- Barcelona
Digital Adoption Content:
Creation of digital adoption content in line with business objectives and new functionality requirements.
Working with Global Change Lead and key stakeholders to ensure the best digital adoption approach is utilised, providing solutions to complex business requirements.
Maintain and manage the content planner, ensuring tasks are updated and moved through the stages as required.
Liaise with content creators to ensure content is created, translated and pushed live on time and adhering to existing governance rules.
Manage the auto-testing process ensuring that any broken content is fixed in a timely manner.
Maintain and organise the DAP dashboard of content, ensuring content is correctly filed.
Technical:
Work with DAP Customer Success Lead (external) to implement new digital adoption technical solutions, liaising with internal technical teams to ensure all requirements are met and delivered.
Liaise with the CC delivery team to move updated DAP code through the different CC environments as required.
Reporting:
Work with the Global Change Lead to create KPI dashboards and insights for all key projects and change activities.
Track and monitor weekly progress of key projects and alert key stakeholders if any action is required.
Prepare DAP reports as per business needs.
Collaboration and improvement:
Identify and participate in continuous improvement activities, including the latest improvements in the industry.
Be the point of contact for all DAP related queries from the business.
Prepare meeting presentations, liaising with stakeholders to ensure all content is up to date.
Join into multinational company
Flexibility
Benefits package
International environment
Requisitos mínimos
A natural excitement and ability to learn technologies, exploring the 'art of the possible'.
The skills to translate complex business processes into digestible content for the business.
The ability to independently manage several projects simultaneously and operate under tight deadlines.
Strong technical and analytical skills with a hands-on approach to problem solving.
A desire to 'own' the day-to-day management of a platform (configurations, set-up etc.).
