Customer Service with German and English - Multinational

• Do you speak German&English fluent?|Do you have +2years experience in Customer Service from order to cash?

Important multinational cosmetics based in Barcelona

Centralize the relation with the Customers in the order to cash process:

• Review and provide information about the situation of their orders


• Deal with EDI/ SAP/e-mail orders


• Review and provide logistic or descriptive information of products


• Review and provide information about delivery data


• Inform the customer of the out of stock that affects the orders


• Review and provide information about invoice data (solve possible invoice issues)


• Review and provide information about the collection and/or liability situation


• Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up

Tasks within the Order & Delivery management process

• Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.


• Review and unblock the orders for delivery.

Delivery issues/delay management

• Modify orders and deliveries


• Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults


• Review and provide info requested by the Customer

'Transport' management

• Group deliveries to be prepared and shipped together to the customer.


• Transport follow-up with Delivery Monitoring


• Review and provide info requested by the Customer

Invoice management

• Review and unblock the orders for invoicing and generate the billing document.

Overdue or Bad debt:

• Decision of the action to be taken together with Sales Team and Implementation of the agreed action

Claims management

• Claim reception and analysis (Check Commercial conditions, pricing…)


• Creation of Credit/Debit note in the system


• Credit / Debit note billing and AR compensation


• Take care and register customer complaints

Customer relationship

• Day to day communication


• Responsiveness, provide solutions to customer requests


• Analyze and share functional KPIs with customer to detect improvement areas.

Inicially temporary contract of 3 months with Page Personnel ETT and afterthat posibility to continue with a company contract.

• Minimum 2 years in a similar job.


• Degree in Administration, Supply Chain, Logistics or similar.


• 
  
  Languages:
  
  • GERMAN: native or fluent
  
  
  • Spanish and English: fluent
  
  
  • 3rd Language (French, Dutch, Italian): would be a plus native or very fluent.