Reason of the vacancy is business expansion worldwide and to provide state-of-art solutions.
* Guide customers in the use of own applications, understanding their challenges and processes to offer optimal solutions.
* Assist customers in the resolution of technical issues, provision of support via web-based platforms, phone or email.
* Follow up with customers to ensure correct resolutions to issues.
* Conduct possible testing on bug fixes and features.
* Recreate reported problems and inform the development team for further analysis.
* Document issues and manage incidents.
* Provide training to other technical service teams in the organization and/or end customers.
Formato híbrido.
* Bachelor's or Master's degree (Computer Science, Engineering or other Sciences).
* Fluent in the use of English, both written and verbally.
* Problem solving abilities and analytical mindset.
* Multitasking abilities and capability to work in an organized manner.
* Availability for travels in an approximate 15% extent.
Advantageous knowledge:
* Previous experience in Software Support.
* Previous experience in the sheet metal industry.
* Knowledge of Dynamics 365 or Navision
Para completar tu candidatura, Michael Page necesita completar tu registro en su web.
