Lifecycle Field Service Engineer - Paper Industry (Home-Office)

• Manage project lifecycle and customer suppor, 100% home office|Global leading firm - Equipment and Solutions for pulp and paper industry

Global leading supplier of integrated, highly specialized process solutions for the global pulp and paper industry

Reporting directly to the Regional Manager for Lifecycle Management and After Sales Services, the Field Service Engineer is responsible for managing the lifecycle of projects in Spain. This includes start-up services for new instruments, providing technical support for the installed base and replacing the instrument at the end of its lifetime he role will have close customer relationships that will range from supervisors, process engineers and a range of key mill members. This position will also complete other onsite and/or remote Lifecycle services using digital solutions. His/her main functions will be:

• Ensure ultimate internal and external customer satisfaction.


• Perform start-up, commissioning, maintenance, repair, test, and other services for company high-tech online analyzers, sensors, and laboratory equipment at customer site.


• Proactive and independent planning and execution of customer visits in the context of service requests or agreements, ensure technical support to customers via phone and e-mail.


• Document customer visits, services and important information in a timely and efficient manner using computer-based reporting procedures.


• Share comany's solutions and services knowledge, information, and experience with the service team, maintain track record of our customer install base.


• Provides guidance and training to customers in establishing inspection, maintenance, and good use of equipment on their process.


• Supportsalesorganizationto:
  
  • Identify, follow, and progress service sales opportunities using Salesforce, especially for the replacement of instruments reaching end of lifetime.
  
  
  • Develop and maintain strong interpersonal relationships with customer representatives, ensuring long-term and trusting customer relationships.
  
  


• Address all aftersales issue and inquiry to adequate department, preparing report and feedback, assisting in troubleshooting when necessary.


• Manage own spare parts inventory including control and stocktaking.


• Responsibly complete all administration tasks on time.


• Responsible for own personal safety, the safety of the team and those around you.


• Work in accordance with and enforce compliance with all policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy, and Export Compliance) to maintain re company reputation and image.

Oportunidades de carrera y desarrollo profesional.#LI-DNP

• Technical/Engineering Degree, preferably in Mechanics, Automation and/or Electronics


• Minimum 2-years experience as an Instrument/Automation Engineer in machinery/manufacturing goods/equipment industry, in a troubleshooting, commissioning and service role


• Fluent in English, Native Spanish


• Ability to travel weekly to Customer Facilities (Northern Spain)


• Strong analytical and troubleshooting skills, ability to work with a high degree of autonomy; prioritize, organize, and work independently


• Excellent computer skills, strong knowledge on MS Office and use remote and virtual service tools


• Good communication, listening and interpersonal skills, to enable an effective interface with colleagues and customers