Customer Care Specialist Italian and English

Do you have a passion for customer service? Are you a people person? Are you a native or C1 level Italian speaker? Are you looking for a diverse atmosphere to work in? Do you have a high level of English? If so, then you have found the right position! We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many opportunities for growth.

 We have around 8,000 associates at 27 locations supporting national and international customers in more than 40 languages. Remote work is available for this position

Fluency in Italian (Native level) or C1, and a high level of English are required.
· Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
· Technical background used to work with IT tools.
· Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
· Advanced user of MS Office
· Able to handle stressful situations.
· Teamwork spirit. Organized. Curious and hungry to learn more.
· Critical and analytical thinking.
· Problem resolution.
· Customer satisfaction oriented.

· Ensure customer satisfaction and provide professional customer support.
· Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.
· Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).
· Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
· Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other complex resources.
· Follow up and ensure customer satisfaction.
· Manage claims, suggestions, and hearing customers' feedback on the product.
· Ensure quick solutions in an efficient way