Customer Service Supervisor (UK)

Do you speak English? Are you interested in a full-time job located in El Vallés ? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment!

Our growing industrial business is looking for new talented people to lead our Customer service departments.

As a Customer Service Supervisor your key responsibilities will be:
- To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
- To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
- To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
- KPI's for departmental performance - measure and improve
- To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
- To build staffing schedules to ensure appropriate coverage of incoming order activities
- To perform annual reviews, appraisals and performance management reviews for the customer service staff
- To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Requirements:
- Bachelor's degree - with administrative and/or commercial orientation preferably
- Native level of English (company language)
- At least 5 years' experience in a customer related function
- Excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge

What we offer you:
- A permanent full-time job of 40 hours per week.
- WFH policy to be applied; after 3 months of trial period
- Schedule: 8 - 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
- A competitive salary; in line with your experience and skills
- Training and internal growth opportunities
- Shuttle from FCG and RENFE to the organisation