LOGISTIC AND CUSTOMER SERVICE (ENGLISH & GERMAN)

We are hiring a LOGISTIC AND CUSTOMER SERVICE for an important multinational company located in the Manresa area.

This person will be the main logistic customer service contact for a list of customers located in European countries (mostly German speaking). He or she will be working closely with Suppliers and the external logistics partner to ensure smooth operations and customer satisfaction.

He or she will interact with different internal functions, mainly Sales and Finance. Being part of an EMEA Supply Chain Team, this person will need to be a team player and have good English communication skills.

Your responsibilities will be within these areas:

CUSTOMER

• Order registration and update in SAP


• Update of Schedule Agreements in SAP


• Demand planning


• Delivery date improvements and escalation management.


• Delivery follow-up / delays follow-up


• Handling of quality claims and quality requests


• Customs documents preparation


• Customer KPIs follow up

EXTERNAL LOGISTIC PARTNERs

• Delivery creation, assignment and follow up.


• Transport organization and follow up


• Logistic quality claim handling

SUPPLIERS

• Material requirement planning


• Delivery date and quantity negotiation


• Supplier KPI follow up


• Invoice validation and control

We offer:

• Permanent contract


• Remote work: 2 days in the office / 3 days at home


• Interesting compensation package


• Schedule flexibility. From 8:00h-9:00h to 17:00h. Friday midday.

If you meet the requirements… We are waiting for you!

What we’re searching for?

• 2+ years experience in Customer Service / Logistics


• High level of English and German


• SAP knowledge is a plus


• High level of Microsoft Office skills


• Skills: team spirit, collaboration, organisation, proactive, dynamic, flexible and fast learner


• Should be committed to the company’s values (entrepreneurial spirit, collaboration, innovation, value creation, respect and pleasure)