Customer Service German or French native speaker

Grupo Crit is looking for several telephone operators to work as a customer service with mother tongue German or French, with level of English to work in an important international company dedicated to Medical insurance (Health, Welfare, Retirement, Medical Services)

If you are looking for a permant contract, in an international and good environment, don't hesitate...this is your chance!

JOB DUTIES:

-Evaluate and managed customer claims.

-Liaise with insurance companies, clients and service providers via telephone and email.

-Coordinate the direct billing process with international providers.

-Handle a portfolio of clients with expatriates stationed worldwide.

-Regulate health care costs for policyholders and third parties.

-Processing e-claims and Invoicing.

KNOWLEDGE, SKILLS, AND ABILITIES:

-Mother tongue German or French

-High level of English (B2)

-Minimum of 6 months of experience (customer service)

-Immediate incorporation (as soon as possible)

-Good communication and teamwork skills.

-Service oriented: someone with a positive attitude and great client orientation

-Excellent attention to detail

WORKING CONDITIONS:

- Schedule: 40 hours per week.

-Salary band : negotation possibilities (+-23.000 € b/a + 4 % of annual gross salary bonus based on the accomplishment of objectives

- Career plan : training plan for the first months

-Which languages are required: German/French + English

-Permanent contract

- Work place: O'Donnell (Madrid)

-Mother tongue German or French

-High level of English (B2)

-Minimum of 6 months of experience (customer service)

-Immediate incorporation (as soon as possible)

-Good communication and teamwork skills.

-Service oriented: someone with a positive attitude and great client orientation

-Excellent attention to detail