Multinational company hardware maintenance|Technical Support Engineer - onsite interventions whenever needed
Multinational company hardware maintenance.
Work cases with different issues reported by customer, asking for additional logs and command results if needed.
Establish a diagnosis within 30 minutes after case reception.
Diagnose the logs and information available and create a technical analysis for the field engineer to go onsite and execute.
Assist remotely technician executing the technical analysis, supporting him for additional questions, maintaining ownership and accountability, or in some cases executing himself the Action Plan in customer premises.
Maintains current knowledge of new product upgrades and features.
Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers in case of case not covered through our standard contracts
Performs other duties as assigned.
Ability to read and interpret documents such as OEM guidance documents, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to deal with problems involving several concrete variables in standardized situations.
Oportunidades de carrera y desarrollo profesional.
Requisitos mínimos
Bachelor Degree in in Electrical/ Electronics/ Mechatronics/ Robotics Engineering.
Minimum 3-5 years related work experience in multivendor products such as servers storages and network equipment's.
Knowledge of Servers, Storage and Networks environment (DELL/IBM/HPE etc)
Systems administration (Unix, Linux and/or Windows Servers) is an added advantage.
