Technical Social Media Specialist

¿Do you like social media? ¿Are you customer support oriented?

Then this job offer is perfect for you?

We are looking for candidates to work for an important social media company!

If this job offer feels like a perfect match for you and you want to take the next step in your carrer, we would be happy to hear from you!

Apply today and find out why more than 150.000 people around the world like to call ATENTO home.

ATENTO is an award winning global CX solutions company who creates amazing experiences for the world´s best brands and their customers.

We´re an ambitious team of innovators , risk-takers and game-changers.

The kind of people who thrive on solving complex problems.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nacionality or disability.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Responsibilities:
· Handle and resolve product queries and customer support advisor for an important social media company.
· Ability to work on case volumes and across email and chat channels.
· Provide customer satisfaction metrics by ensuring service quality through case journey and regular updates across main touchpoints.
· Drive adherance to service levels across different channels and achieve best in class productivity, impact resolution times for end customer.
· Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Qualifications required:
· BA/BS degree or equivalent practical experience.
· 2-5 years of digital advertising or technical customer support/operations experience.
· Experience in contact centre is a plus in any advertising tech company.
· Product support customer experience is desirable as well as customer support through email and chat.
· Basic understanding regarding digital marketing and social media products.