On-Site Technician Engineer (Team Lead)

• Important Company in Barcelona|Searching for an On-Site Technician Engineer (Team Lead)

International and dynamic company.

Point of contact responsible for supporting all end users within Europe and working with other internal IT and back office teams as required to resolve incidents and requests.

EMEA Deskside Support team liaise with peers in the IT teams of other regions providing direction, support and advice where required.

Ensure diagnosis and fixing of terminals, PCs, laptops, smart phones, iPads and MACs, working efficiently and tenaciously to complete allocated tasks for the Implementations and support functions of the business.

EMEA Deskside Support team is also accountable for allocated support requests, incidents and tasks, ensuring these are completed successfully, up-skilling the Support Desk team where possible with a 'shift left' approach to working.

Opportunities for growth and career path. Competitive salary and good conditions.

• Fluent in English and preferably another language


• Minimum of 3 year's experience in IT Support in an international company


• Experience with antivirus solutions and security standards


• IT degree or higher education preferred (not essential)


• Microsoft MCSE, MCP or MCA preferred, or working towards similar standards


• Microsoft Windows 7, 10 and Apple Mac


• Microsoft applications including AD and GPO's, SCCM, RDS, Office 2007, 2010, 2013
  Terminal Services environments and desktop virtualization, Citrix XenApp
  Networking, including LAN architecture, DHCP, VLANs, LAN, WAN, Wi-Fi, DNS


• Desktop and VOIP connectivity


• Video/Audio conferencing


• ITIL oriented