Manager of Service Governance and Change Management

• Great career opportunity in a new Shared Services Centre|Very central location with competitive salary package

Shared Services Centre

Responsibilities:

Governance:

• Establishes and leads service governance construct to ensure SSC leaders and stakeholders stay aligned on SSC services scope, service levels/KBI's, processes, and policies with clear decision rights are in place across finance


• Acts as SSC ambassador to communicate decisions and performance of the SSC to leadership, markets, etc.


• Implements improvement initiative governance to manage prioritization and sequencing of SSC initiatives


• Challenges leadership to ensure service levels and cost are achieved


• Establishes cadence and content for service level reviews and customer engagement sessions

Financial Performance:

• Coordinates with Financial Planning team to ensure tracking and realization of SSC business case and financial results vs. budget and forecast


• Coordinates with accounting team to ensure appropriate management of chargebacks and credits


• Monitors project financial results, benefit realization, deliverable quality, and post project assessment

Program management:

• Establishes governance methodology for all recommended and approved projects and initiatives


• Develops and implements a consistent and objective review and approval process for business and process improvement proposals

Great career opportunities

Required Skills

• Bachelor's Degree in Finance, Accounting, Engineering


• 5 to 7 years of experience in related roles in Shared Services or Business Consulting


• Experience in multicultural environments


• Program / project management expertise


• Strong English language skills with other European languages a plus


• Excellent presentation and communication skills, both verbal and written


• Excellent interpersonal skills with the ability to influence and develop relations at all levels


• Demonstrated experience in impacting quality, service, and cost results in previous roles


• Flexibility and accountability; a self-starter with drive to lead positive change

Preferred Skills

• MBA or Advanced degree


• Experience in reporting and analysis with ability to turn data into insights


• Business Process Improvement and/or Business Process Reengineering experience


• Understanding of basic finance and accounting principles