IT Business Partner - PageGroup SSC

• Great opportunity to join our SSC Team in Barcelona|International Environment

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

The Business Partner is the relationship linkage between Business stakeholders and Business Technology providing the voice of IT within the business and the voice of the business within IT to establish and maintain a collaborative partnership.The Business Partner will interact with both the Operational business and Global Business Solutions in region or function. They support the prioritization of regional / functional demand and participate in pre-project discovery/feasibility and business case creation through to supporting project delivery and business change management. They support the demand process to ensure Business Technology is focusing on projects with the most added value to the PageGroup business. They should ensure all change requests are streamlined through the governance in place. The Business Partner acts on behalf of business stakeholders to ensure IT services meet their business priorities and needs.Through a continuous communication and collaboration with their peers globally, the Business Partner ensures local requests (where relevant) are converted into global requests with an objective of harmonization and simplification and identifies small change to support agility and local need. The business partner also provides feedback to IT management on the quality of IT service delivered in region / function.

• Establishes and maintains relationships with stakeholders


• Understands key business drivers and local market specificities


• Represents Business Technology vision and strategy to the business, represents the business strategies and priorities to Business Technology


• Ensures stakeholders' expectations are set, identify and resolve gaps through negotiation or governance mechanism


• Supports BP team - taking on specific topics (such as pre-project discovery, support in business change)


• Captures the demand for new Technological Solutions and Services (collaborating with colleagues across functions) - pre-project discovery, feasibility, business case creation


• Defines the scope of changes and high-level requirements


• Follows the global demand management process - creates Benefit and Business Cases presenting where relevant to business stakeholders and internal Bus Tech


• Follows up on active projects (where assigned as BP Lead) representing or supporting the business attendee(s)


• Supports change delivery and business change management


• Ensures business needs are addressed by the process change and/or the technical solution


• Provides feedback and escalation to IT Management on the quality of IT services provided


• Works collaboratively with Bus Tech teams to support clear and concise communications (with respect to demand management, incidents, and change management)


• Supports change management activities - working effectively across functions


• Facilitates the access to local / functional specific information by the IT teams when needed


• Collaborate with architecture and operations teams to ensure solution compatibility with current architecture, standards and strategy


• Represent Business Technlogy at relevant local boards

• Food Voucher


• Health Insurance


• Life Insurance


• Bonus


• Hybrid Model: 2 days from home


• Office based in Plaza Europa


• International environment

Key skills & competencies

• Ability to interact with Senior Management Level


• Strong interpersonal, communications and diplomacy skills, excellent networker


• Negotiation skills


• Capable of building strong relationships with others


• Consistently uses own initiative, driving high quality output


• Good presentation skills - able to communicate in a non-technical way


• Analytical skills and attention to details


• Curiosity to understand why things happen, why processes are set up, and people's behaviours.


• Resilient to workload and pressure and tolerant of ambiguity


• Ability to work in a multicultural & multifunctional team


• Team player


• Strong business analysis skills - create and analyse relevant information and prepare recommendations, good understanding of business processes


• Languages - MUST have Business level French and English