The Global Technology Support Department is the first and single point of contact for all customers using IT Services delivered by Business Technology. The GTS Support Agents are responsible for providing first line support across the EMEA region. The role endeavours to promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable, effective IT service to the business. The analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties. The role will also be required, on occasion, to support the EMEA region as cover to staff shortages and during local Bank Holidays. All GTS Support Agents are responsible for contributing to and executing GTS processes as agreed by the Global Service Delivery Community.
Food voucher, bonus, private health insurance, central location, and hybrid
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