Collections & AR Manager

• Great opportunity to boost your career in finance|Spanish is not a must

Shared Services Centre

Responsibilities:

General:

• Responsible for Collections & AR function leading a large team (~50) with multiple levels of management.


• Coordinate with third party, other finance members, operations, customer service and sales.


• Point of contact and escalation for all Collections & AR matters for the SSC, market teams, and customers.


• Ensures function deliverables meet or exceed quality levels and are delivered with a strong internal control framework.


• Inspires innovative thinking and leads special projects within function to drive achievement of the SSC objectives.

Personnel:

• Recruit and build a strong team while engaging the team and promoting a strong culture to retain talent.


• Serve as a leader and mentor that emphasizes the development and performance of their team.


• Ensures the right backup in the team through cross training.


• Support communication structures across the team to ensure key messages are communicated and understood.

Compliance:

• Acts as a steward for compliance on operational accounting policies and procedures.


• Assures the integrity of the applicable financial systems and controls.

Continuous Improvement:

• Contribute to the design and implementation of OtC systems and business process solutions.


• Follows and implements culture of continuous improvement of processes, policies, operating procedures.


• Identifies areas that would benefit from process improvements to propose to OtC Senior Manager

Finance & Services

• Oversees the processes including credit administration, collections, cash application, AR reporting etc.


• Actively involved in completing and delivering efficiently all Collection & AR specific activities and milestones, in alignment with the SLA's, KPI's, project plans and deliverables, to ensure success of the function.


• Leads OtC process strategies to reduce DSO, improve working capital, and increase customer satisfaction.


• Brings a customer centric mindset to the OtC function, continuously incorporating the voice of customer in OtC policies, processes


• Develops trusted relationships with stakeholders, both internal and external

Great career oppportunities / competitive salary package

Required Skills

• Minimum 7 years of experience in Finance, Accounts Receivables, Billing and Collections


• Experience of at least 5 years leading large, multicultural and complex teams


• Working knowledge of core transactional OtC processes


• Relevant experience of working in a multi-national SSC


• Demonstrated Business Process Improvement and/or Reengineering experience


• Demonstrated experience in impacting the quality and service in previous roles.


• English as business language


• Excellent interpersonal skills with the ability to influence and develop relations at all levels


• University Degree


• Flexibility and ownership


• Integrity and ethical behaviour to ensure compliance


• Good negotiation, coaching, and teaming skills


• Ability to use analytics to draw insights and drive actions that improve results


• Strong commercial, customer-oriented profile


• Proficiency with Microsoft Office