Account Management Team Manager

• Account Management Team Manager|SaaS Company - Hospitality

SaaS Company - Hospitality

Client retention and growing:

• Achieve or exceed annual net retention targets.


• Provide detailed and accurate sales forecasting and pipeline reports.


• Ensure Account management and process excellence, Strong forecast reporting, and metric analysis.


• Work with the Director of Account Management and SVP of Sales to assess the current account strategy and enhance where necessary


• Drive growth and seek out potential upsell opportunities in Key Accounts alongside Account Managers

Be a voice of the comapny's customers:

• Build strong relationships in the Product and engineering teams to provide feedback and opportunities for product improvements.


• Help drive additional value and ROI for our customers through coaching of your team.

Cultivate a Curious, Happy and High Performance Culture:

• Motivate your team: design and implement effective and motivational team building activities and sales incentives.


• Foster Expertise: have a continuous learning plan for you and your team, staying on top of the competition, having a strong understanding of our industry and our customers' industries and our products and the benefits they bring.


• Operational Excellence: ensure processes are followed, including the team's adherence to process and CRM hygiene.

Generate a positive and high-performance team culture focusing on the company's core values (Happy, Hungry & Honest)

• Lead: Drive and retain a highly engaged team. Sustain a high level of employee satisfaction and work with the director of AM to create career paths that will motivate top performers.


• Coach: Empower and guide the team through effective coaching to maximize their potential to achieve organizational goals. Set clear expectations for your team, and provide constant improvement feedback.


• Recruit: collaborate with our People Ops team to source and recruit highly driven, top performing account managers.

1day / week home office.

Side benefits.

Competitive salary package.

• +4 years in Account Management for SaaS companies (ideally within hospitality sector).


• +2 years experience leading people (either in New Business or Account Management).


• Fluent English, any other European language is welcome.


• Based in Barcelona.