Iberempleos. Ofertas de trabajo

Customer Support Agent (English + Portuguese) Tene

CRIT Desk
Santa Cruz de Tenerife, Santa Cruz de Tenerife
Anunciado el 20 de marzo
Esta oferta ya no acepta candidaturas
Tipo de jornada
Completa
Tipo de contrato
De duración determinada
Salario
Salario sin especificar
Estudios mínimos
Educación Secundaria Obligatoria
Nivel
Empleado/a
Número de vacantes
1
Número de inscritos
5
Descripción del empleo
Customer support agent (English + Portuguese) Tenerife



We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.



Responsibilities

Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

Identify, evaluate and prioritize customer problems and complaints.

Analyze customer problems and formulate plans of resolution.

Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

Evaluate new services, processes and technologies introduced at the helpdesk.

Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.

Work with departmental staff to promote, develop, and maintain strong customer service values.

Escalate unresolved issues to support leads, designated (Client) service group.



Requirements

Mandatory languages (fluent): Portuguese + English + Spanish

Basic PC Skills.

Good communication skills customer-oriented.

Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.

Basic understanding of the principles, theories, and practices of group dynamics and/or team development.

Basic Business Development, Results Focused, Initiative.



DESIRABLE:

Fluent in other languages.

Previous experience as helpdesk and similar positions.

Requisitos mínimos
Consultar los requerimientos en la descripción de la oferta

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