Financial Advisor (Customer support agent) with Norwegian Language Skills

We are looking for candidates to fill the position of Financial Advisor (Customer Service Agent) who are able to:

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  Everyday tasks:

  
  
  • Be at the forefront of the business, handling multiple channels inbound/outbound interactions to support customers located in Scandinavia.
  
  
  • Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by Intrum's values.
  
  
  • Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
  
  
  • Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
  
  
  • Reflect our clients in a positive and professional manner
  
  
  • Thrive to achieve business targets and meet individual and team KPIs.
  
  

Benefits

• Opportunity to participate in the development of a front-running service center.


• Professional growth and development opportunities in a diverse and international financial working environment.


• Market-leading remuneration package including a competitive base pay (including two extra salaries per year) + attractive bonus scheme.


• Private health insurance


• Ticket restaurants.


• Permanent full-time employment contract with different work shifts.


• Continuous learning program to develop your skillset and ensure your success


• Central offices are located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.

Native level norwegian and high English level both spoken & written.
Additional Scandinavian languages are considered an advantage.
Customer support experience will be considered as an advantage but is not a requirement
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
Ability to learn and adaptable to different situations.
Service-oriented, analytical problem-solving, solution-driven mindset.
Patience, resilience, and calmness in all situations.
Customer-oriented with great listening and negotiation skills.
Ability to work both independently and as a team player.
Desire and high energy striving for excellence and quality within the business
Advanced computer skills.