International claims management and adjusting company (starting in Spain)
Main Duties:
- Leading and managing the team to ensure excellent client service levels and consistent customer satisfaction
- Ensuring that all claims presented are handled in accordance with the highest professional standards and in a cost effective manner through the effective management and development of the claims team
- Assisting in developing and implementing technical standards regarding claims working practices to ensure a consistent approach to managing claims is embedded across the team
- Managing the team and ensuring their skills and resources are developed and maintained at an adequate level to meet the requirements of our clients
- To ensure the teams are fully compliant
- Review / Approval of monthly billables and avoidance of leakage
- Client Relationship Management for all clients in the territory
- Recruitment and management of all staff in the territory
- Responsibility for client contractual service level adherence
- Monthly meetings with Global Head of Claims
- Marketing trips to the UK, as and when required
- Review of and input to monthly client MI
- Oversight of local complaints or statements of dissatisfaction
- Responsibility for completion of monthly peer reviews
- Working with the Head of Claims Management and Adjusting Europe to maintain and develop future client growth
- Ensure all staff have appropriate and timely objectives agreed
- Complete all performance reviews and assessments within the annual deadline
Career development in a multinational claims services company
- At least 10 years of experience in a responsibility role in claims management or claims adjusting
- English B2 level minimum
- Academic degree (in Economics, or Engineering or similar...)
- Technical insurance claims expertise
- Knowledge of Spanish insurance market and geographical trends
- Knowledge of London insurance market
- Results oriented and commercial skills
Para completar tu candidatura, Michael Page necesita completar tu registro en su web.