German Customer Service Representative – Google Ads Products

Are you a Google fan?

Do you love Google products?

Are you passionate about the web and new technology?

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer). We are currently seeking new employees for our growing project in Barcelona.



Responsibilities
Provide frontline service to customers and route their calls to the appropriate department
Provide a friendly and efficient service in answering customer queries
Ensure agreed KPIs are met
Perform duties in a compliant manner in accordance with policies and procedures
Develop and maintain a working knowledge of our products





Due to covid-19 situation our employees are working from home in Barcelona and also in other locations in Spain, but we can’t wait to see you in our amazing offices when we come back to normal. (Office location surrounded by the sea, World Trade Center, Barcelona, Spain).



Benefits
Part-time or Full-time contract (Monday to Friday)
Salary conditions:
11.859,21€ gross/year – 22.5 hours/week
Safety package:
Flight ticket
Taxi to the airport
Taxi from the airport in Spain to your new accommodation
PCR test cost compensation
Accommodation in a nice individual studio.
Support with a private Health Insurance
Taxes between 20-24%
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
1 week of initial training
A permanent presence of coaches who will facilitate your personal and professional development
Employment with the world’s largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
International business casual environment
Permanent Contract
Competitive Benefits package!

Requirements
Native level of German
Ability to speak and write English fluently
Minimum of 2 years customer services experience, preferably in a similar industry
Excellent customer focus and the ability to work to tight deadlines
IT literate – Previous Salesforce.com knowledge an advantage
Excellent time management & telephone etiquette
Highly professional written and verbal communication skills
Proactive – can work with minimal supervision