Support Engineer

FutuRS is the technology company of the Ribera Salud Group and part of Centene Corporation. FutuRS is a new concept of healthcare in which we fuse clinical vision and technology to give an optimal and integral response to people´s needs. Results in health and technology without losing sight of the human character of both our patients and the professionals who are part of FutuRS.

We are establishing a new support team to assist the daily operations of the Group. With this role, you will be able to join an international company and be part of a great time giving direct support to many platforms and systems. This is a permanent role and the employment will be direct with us.

This role is a great opportunity to have a good balance between personal and professional life, as well as enhance your career, working with the latest technologies within complex environments. . Above the market conditions. Interim directly with us.

What are the functions?

* Tier-2 Production support, system monitoring and handle data corrections
* Meet with the BP to understand the impact on the business
* Conduct root cause analysis and complex performance tuning
* Responsible for build and test of applications
* Monitoring the ongoing changes to production and handle all system alerts, production failures in a timely manner
* Contribute to the entire implementation process for new applications and enhancements to existing applications
* Contribute to overall solution design
* Willingness to learn multiple new skillsets – currently have multiple applications, multiple technologies, will be exposed to many new things
* Manages and executes multi-level responses and addresses reported or detected incidents handling based on prioritization categorization and in accordance with established procedures
* Work with a cross-functional team, drive improvements to policies and processes, evolving them to protect production environments
* Use tools to gather data/log sources, expanding visibility
* Support ongoing tracking and remediation of incidents/issues, ensuring that tickets are closed and issues are addressed in a timely manner
* Work closely with development, network, and other support teams
* Support the activity and progress ensuring issues are properly escalated and resolved to maintain desired restoration service levels

What do we offer?

* Salary according to the experience and merits of the candidate
* Training and continuous technological update.
* Professional and personal development based on experience, on projects
* Flexible compensation plan (medical insurance, restaurant and transportation cards, daycare checks)

What does it mean to be part of FutuRS?

* Join an international company with a great working environment.
* Work in an organization with cutting-edge technologies and in constant evolution.
* Be part of a solid project where people count.
* Take on challenges and bet on your professional career.

* Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 2+ years of related experience.
* Product supporting experience, healthcare industry is a a plus
* Basic software development engineer experience with some of these technologies: JAVA, JSP, NodeJS, Oracle, SQL Server, Mongo, Bitbucket/Gitlab, RESTFull services, Cypress, Jenkins, UNIX shell scripting
* Knowledge of tools used for Production Health Monitoring (Kibana, Grafana,Dynatrace, Solarwinds, Service Now Dashboard)
* High level of English (B2-C1)SKILLS

* Teamwork
* Excellenet communication and oriented to service and solutions
* Organizational skills to manage multiple competing priorities and deadlines in a fast-paced working environment
* Poss

Teamwork