Order to Cash Operations Manager

• Are you looking for a new professional challenge?|Do you like to deal with order to cash?

A leading global medical solutions company

• Lead the Customer Service Team to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation


• Guide and coach the Customer Service Team Leader and Specialist to secure necessary resources and competencies to deliver the strategy


• Create a continuous improvement culture, in high collaboration with our internal and external stakeholders (Sales, Logistic & Finance)


• Coordinate, optimize, lead and deliver activities related to Customer Service Strategy using measurements tools


• Collect, analyze and interpret customer interactions data to identify insights, requirements and information useful in optimizing the customer experience


• Participate and contribute to Customer Experience transformational and digitalization project


• Align with the Global Customer Service managers and with Local business managers on strategic priorities and development of initiatives to meet future customer expectations

Schedule: 8:30-17H
Permanent contract
Hybrid (Las Tablas)

• A minimum of 3-5 years ins a similar role.


• Proven experience leading a team of 5-10 people this manager will have double level and team abroad


• Experience in a multinational company, ideally in medical care devices or something like that


• Ability to make decision under pressure and aligned with the designed strategy.


• Motivated, hardworking and hands-on.


• Fully fluent English and Spanish, other European language a plus.


• Skilled in SAP desirable.


• Available to travel abroad when required.