IT Application Support Analyst

Our client company was established in Spain in 2007 and has gathered great traction since by making a real difference both in enabling access to high-speed Internet and telecoms services in underserved areas of Spain.

Overview

Our client is seeking a committed IT Application Support Analyst to join their IT department and the Retail Systems & Billing Team. The main responsibility of this role is to provide support for their Business Support Systems. The IT Application Support Analyst will work closely with end users and business stakeholders throughout the organization, the development team, and external software providers. Their responsibilities include resolving, managing, and escalating incidents, as well as some configuration and testing tasks. The ideal candidate will have a minimum of 2 years of experience as an Application Support Analyst, Support Engineer, Junior Business Analyst, or in a similar role. To succeed in this role, strong organizational, analytical, and communicative skills are essential.

Responsibilities

• Provide 2nd level end user support, incident troubleshooting, resolution, and/or escalation to external vendors/development teams.


• Configure SaaS solutions to implement new functionalities.


• Support and train business users in the daily usage of the systems.


• Act as an expert on the business processes regarding system usage and serve as a link between the business, internal development team, and software providers.


• Explore data anomalies to resolve issues.


• Identify improvement opportunities in the systems.

• A minimum of 2 years of experience in a similar role.


• A keen interest in providing support and educating end users.


• Experience in providing support to integrated applications and working with APIs.


• Previous experience in application configuration.


• Excellent communication skills in both Spanish and English.