French,English,Dutch,Portuguese,Danish speakers

Madrid, Madrid

Tipo de jornada

Sin especificar

Tipo de contrato

Sin especificar

Salario

15.000€ - 16.000€ bruto/año

Anunciado 13 de febrero

Esta oferta no acepta candidaturas

Tipo de jornada

Sin especificar

Tipo de contrato

Sin especificar

Salario

15.000€ - 16.000€ bruto/año

Estudios mínimos

Sin especificar

Nivel

Sin determinar

Número de vacantes

1

Número de inscritos

1

Descripción del empleo

Administration process

Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration
Handle eligibility requests from Customer Services
Keep records and filing up to date.
Implement contracts in case of new clients
Manage your work, taking into account the applicable procedures and agreements
Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
Commit yourself to high-quality administration and fast transactions

Communication process

Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
Respond to questions in a qualitative way.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...

Relations to other positions

Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
Provideallnecessaryinformationtotheinvolvedparties: clients, insurers, theVanbredaInternationalCustomer
Services, Finance and Accounting, Marketing and Communication.
Contribute to maintaining a co-operative and friendly working environment.
Inform the Operations Manager on problems and inefficiencies.

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