Customer Support Representative with Dutch/Flemish (Birkirkara)

Join a Leading Online Casino Gaming Company as a Dutch/Flemish-speaking Customer Support Representative

We are collaborating with a top-tier Online Casino Gaming Company that prides itself on delivering exceptional customer experiences. They are seeking a motivated Customer Support Representative fluent in Dutch/Flemish to join their team in Qormi, Malta.

Position Details:
Location: Hybrid, Qormi, Malta (office)
Employment Type: Full-time
Remuneration: Competitive base salary

Duties and Responsibilities:

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  Customer Support: Handle customer inquiries via email regarding online marketplace topics with a positive, empathetic, and professional attitude.


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  Policy Compliance: Follow established communication procedures and guidelines while addressing customer concerns.


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  Decision Making: Evaluate issues and make decisions aligned with company policies and defined guidelines.

Requirements:

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  Language Proficiency: Native or fluent in Dutch/Flemish (C1 level) with strong English skills (B2 level).


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  Adaptability: Ability to thrive in a dynamic environment and make quick decisions.


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  Reliability: Conscientious, dependable, and detail-oriented.


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  Empathy: Genuine desire to assist customers with a friendly approach.


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  Interest in Technology: Passion for marketplaces, shared economies, and emerging technologies.


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  Experience: Previous experience in customer care, content moderation, or online business is a plus.

? Offer and Benefits:

• Competitive salary with an attractive benefits package.


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  Extra Vacation Days: Additional paid time off beyond the standard allowance.


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  Office Perks: Free fruit, tea, and coffee for office days.


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  Flexible Work: Option to work from home for late shifts and weekends.


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  Transportation: Free transport to the office from designated areas in Malta.


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  Bonuses: Team performance bonuses and a working-from-home allowance.


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  Discounts: Corporate discounts for gyms, shops, and taxis.


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  Health Coverage: Private health insurance, eye care tests, and wellness support.


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  Training: Comprehensive onboarding with constant feedback to ensure professional growth.


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  Relocation Support: Assistance provided for international applicants.

Ready to Elevate Customer Experiences?
If you’re enthusiastic about providing excellent support and have a passion for helping others, we’d love to hear from you! Apply now to join a dynamic and rewarding work environment in Malta.

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