Customer Success Specialist

Our Client: Luxury Real Estate Sector

Their mission is to disrupt the real estate market by redefining how luxury properties are rented, purchased, or managed in Barcelona and its surroundings. They are experiencing explosive growth, with big plans for the future, and are not slowing down anytime soon. Their mission is to continue delighting hundreds of high net-worth international clients worldwide by delivering a world-class service that they cannot find anywhere else, based on Speed, Quality, Discretion, and most of all, trust!

While they interact with their clients and prospects on a very personal level, they are a digital-first company, leveraging technology in everything they do.

They welcome top performers that will bring new ideas and diverse perspectives and provide you the opportunities and freedom to grow and make a real impact on thousands of clients' lifestyles, all while having fun! They trully believe that diversity adds incredible value to their international team, service, and culture. They know the best ideas and solutions come by bringing together people from all over the world and fostering a culture of inclusion and trust in each other.

Position Summary:

They are looking for a Customer Success Specialist.

You will work within our Customer Success department ensuring that we fulfill our brand promise of putting the customer first. You will be responsible for a portfolio of luxury properties and ensure that both owners and tenants have the best experience possible. You will be in a fast-paced environment; you are not scared to jump in on essential work for clients, being hands on and having the knowledge to fix basic issues.

More specifically, these will be your responsibilities:


* Be the ongoing point of contact for our rental customers and owners
* Work directly with owners and tenants to ensure that all expectations are understood and met
* Manage relationships with third party vendors to overcome any issues faced with the properties.
* Help our customers by explaining and promoting the various complimentary services available to improve their rental experience
* Strong focus on accounting, ensure all services are tracked and provided to internal finance team for invoicing
* Manage specific tasks such as, check-in and check-out, purchases, invoices, monthly client updates, and more.
* Be ready to be on the move! Perform daily trips from one property to another in different parts of Barcelona
* Evaluate contractor's performance quality through our internal KPIs system
* Manage our new internal property management system: keep it up to date, including further information, and upload new clients and properties.

Who you are:

* You have a minimum of 2 years experience in a similar role.
* Must be a self-starter, self-disciplined, and highly organized.
* Must possess a strong work ethic, be team-oriented, and be highly dependable.
* Experience in multitasking in handling administrative tasks.
* Mindset: Solution-oriented (you don't take no for an answer), accountable, adaptable, curious, customer-centric, and have a sense of urgency.
* Competence required in Microsoft Excel and Google Suite.
* Out-of-the-box thinker and not shy to dare.
* Outgoing personality and flexibility to jump outside their competencies when needed.
* You are a strong team player and collaborator.
* Fluent in English and proficient in Spanish is a must. Other langu