Ofertas de empleo en Melilla de Atención a clientes

You are an enthusiastic and adventurous person? Are you ready for new challenges in Sofia,Bulgaria? If your answer is YES – then here is a role for you – join the leader of the BPO sector TELUSInternational Europe!As a First level Technical Solutions Consultant with PORTUGUESE you will be a partof a great team and all together will:? Deliver outstanding client service? Achieve great customer experience and satisfaction? Identify and understand user needs? Assist with general inquiries, product support, and troubleshooting via phone, e-mail, and chat

Our Partnership with Airbnb gives you a unique opportunity to become a part of theglobal team that focuses its attention on positively impacting the experiences thatcustomers have when interacting with Airbnb by providing exceptional customer supportat all levels. To achieve this mission, you will go the extra mile to support all whointeract with Airbnb.We are looking for an enthusiastic Spanish Speaking Travel Experience Advisor forAirbnb Account to join our NEW Team in Sofia, Bulgaria.If you are already an expert in the ins-and-outs of the Airbnb site, and have exceptionalpeople skills, then you are just the type of person we want to talk to. This team will beon the front lines working with our users every day.? Provide friendly and efficient service to the worldwide Airbnb community.? Be a first point of contact to handle and resolve customer complaints/queries.? Respond professionally and with empathy to inbound/outbound phone calls,messaging, chat channels.? Demonstrate ownership of user queries until resolution.? Investigate, identify and escalate issues appropriately, by prioritizing urgent andsensitive matters.? Investigate, identify and escalate issues appropriately.? Compose thoughtful and accurate messages or customize prepared responsesto customer queries.? Research information and troubleshoot problems using available resources.? Recognize product and process issues that impact our community and submitreports and feedback.       ? Maintain accuracy and security of customer information on Airbnb systems.