German Quality Analyst (España)

• Call Center|Call center

The world's biggest web hosting and domain registrar company

• The QA will be in charge of monitoring interactions to ensure the needs of the customer and client are met on each and every interaction.


• The QA reviews for compliance with policies and procedures, ensures staff are providing accurate information.


• Provide feedback and deliver coaching following internal standards and processes. Furthermore, the QA collects and analyses Top Call Drivers data.


• Prepares quality reports and performance trends to inform all stakeholders.


• Implement action plans for quality improvement.

• Full-time contract (39 hours/week).


• Salary: up to 23.671€ gross/year


• Long Term Contract

• Native level of German + fluent in English


• Experience in Customer Support Operations and Quality Assurance


• Excellent organizational and analytical skills


• Technical expertise with spreadsheets


• Proficient PC Skills


• Adaptability and multitasking