International call center|International call center
The world's biggest web hosting and domain registrar company
Support and manage the operations of a team of 12-15 people providing Customer Service & Technical Assistance to our customers with high quality, efficiency, empathy, and accuracy.
As the driving force behind the team, conduct regular 1:1 meetings with your team to maintain focus and motivation on Customer Service standards and targets, 80% of your day will consist of coaching and educating advisors on how to improve their performance.
Ensure everyone on the team has appropriate training and any required resources to perform their jobs to their best.
Squeeze and analyze our metrics reporting and identify areas for the development of the team.
Collaborate in the recruitment process and bring new team members on board.
Full-time contract (39 hours/week).
Salary: up to 28.160€ gross/year
Remote work
Requisitos mínimos
Native level of German + fluent in English (C1)
High speed internet connection, the company provides you with the computer.
Experience leading teams in the contact center environment
Excellent organizational and analytical skills
Experience in Performance Management with a strong commitment to providing excellent Customer Service.
Adaptability and multitasking
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