Anunciado 12 de mayo
Esta oferta no acepta candidaturas
Tipo de jornada
Sin especificar
Tipo de contrato
Sin especificar
Salario
28.160€ - 28.160€ bruto/año
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Número de inscritos
4
Tags Relacionados
Descripción del empleo
  • International call center|International call center

The world's biggest web hosting and domain registrar company




  • Support and manage the operations of a team of 12-15 people providing Customer Service & Technical Assistance to our customers with high quality, efficiency, empathy, and accuracy.

  • As the driving force behind the team, conduct regular 1:1 meetings with your team to maintain focus and motivation on Customer Service standards and targets, 80% of your day will consist of coaching and educating advisors on how to improve their performance.

  • Ensure everyone on the team has appropriate training and any required resources to perform their jobs to their best.

  • Squeeze and analyze our metrics reporting and identify areas for the development of the team.

  • Collaborate in the recruitment process and bring new team members on board.


  • Full-time contract (39 hours/week).

  • Salary: up to 28.160€ gross/year

  • Remote work



Requisitos mínimos
  • Native level of German + fluent in English (C1)

  • High speed internet connection, the company provides you with the computer.

  • Experience leading teams in the contact center environment

  • Excellent organizational and analytical skills

  • Experience in Performance Management with a strong commitment to providing excellent Customer Service.

  • Adaptability and multitasking



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