Tipo de contrato
Salario sin especificar
Formación Profesional Grado Superior
Descripción del empleo
We are looking for a Communications & Loyalty Leader who will be responsible for generating and executing communication and loyalty strategies for all company verticals.
Define the flow of communications that our franchisees will receive: newsletters, magazines, newsletters, punctual information, etc., seeking to maximize their experience.
Conceptualize and implement ad-hoc communication material for each stage and segment of the life of franchisees, following the general framework of Partners.
Develop and execute strategic franchisee loyalty plans, focused on increasing the commitment of our franchisees to the brand.
Propose plans for improvement and specific actions by bringing together the needs of the business, the feedback with various teams and the feedback of our franchisees.
Continuously seek improvements in the franchisee's experience, using different channels: special events, recognition plans, gamification, new platforms, etc.
Track key satisfaction indicators and create action plans to manage them.
Measure the impact of the effectiveness of actions by constantly monitoring our partner's operational KPIs.
3 years of experience managing communication programs focused on customer loyalty
Experience managing teams
Experience managing global communication plans (desirable)
Studies in journalism, marketing or similar
Excellent communication skills
Hubspot knowledge (desirable)
High analytical capacity and strategic thinking
Creativity, proactivity and flexibility