Order Agent Representative with a High Level of French/German

As an Order Agent Representative, your main objective will be to improve the customer experience:

During your day to day:

- You will decide said orders will be processed or cancelled
- You will call customers to obtain necessary details regarding their activity
- You will assists Customers by answering queries relating to their order status, changes and delivery time frames
- You will capture all required data elements in internal Online Store and other systems of record as required by training and operational procedures.

Offer
If you join the company:

- You will start of an International career;
- You will be joining an Award winning team;
- You will have the possibility to work with prestigious brands;
- You will be part of an Innovative and forward thinking company;
- You will live in Lisbon which is a great place to live and work.
- You will get an attractive base salary, food allowance and bonus system.

Requisitos mínimos
You are the person we are looking for if:

- You speak an excellent level of French and English.
- You have experience in Customer Service or Digital industry is a plus
- You have strong solve problem-skills in order to deliver customer focused solution
- You have analytical skills
- You have the ability to work quickly and efficiently under deadline pressure
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandable.
- You have consumer oriented mind-set and willingness to provide the best service