Field Service Engineer_Portugal (Lisboa)

Multinational Company of Diagnostics needs to contract a Field Technical Service Enginner for the Portuguese market.
They offer you an unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combine to make it both fun and meaningful to go to work. Both working in Portugal (Centre, South & Islands), and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives.
We offer you 'freedom with responsibility', opportunities for training and career development, and a wide range of staff benefits.


The job
As part of Service Department, and specifically in Portugal (Mainland & Islands), you will be responsible for all our service post sales service/IT in Portugal (Mainland & Islands)

To become successful, reporting to the Sales Area Manager, your responsibilities and tasks as Field Technical Service Representative will among others include:
- Responsible for service post sales attention to our analyzers and IT solutions.
- Conduct preventive maintenance in our analyzers install base.
- Responsible for achieve service goals cooperating with the team.
- Retain our current customers.
- Achieve service targets as service contracts and new digital services.
- Plan, organize, execute and follow up customers call visits.
- Provide customer phone support
- Installation of instruments and customers training.
- Collaborate with the sales team to achieve sales target in the Region.
- Regular travel in order to effectively carry out your duties.
- Employ Company's tools to continuously improve the Service capabilities
- Maintain Company's high level of customer service both internally and externally


Taking responsibility as well as being engaged and committed about what you do as is:
- Be willing and open to learn and look for continuous improvement.
- Be creative at the same time as analytic and organized.
- Have good communication skills.
- Be a self-motivated person with management by objectives.
- Organizational skills
- Communication skills, keeping always an attitude of service using active listening and empathy with colleagues and customers
- Service aptitude and attitude
- Be willing to travel inside and outside of your territory.

Qualifications
- Have an University or Medium/High Degree in Engineering or other Technical career (Electronic, Mechanics, ...)
- Native Portuguese. Fluently speak English. Spanish is an added value.
- Manage IT tools, CRM and office (excel, word, power point).
- IT skills and knowledge of SQL database, Java, Mirth.
- Post Sales Service experience and knowledge in health/hospitals sector.