Customer Service with French/German + English (HOMEOFFICE) (España)

• Empresa lider|crecimiento

As an Intake Care Representative you will be member of the Clinical team and works close together with the Pre-Authorisation team helping our clients.

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  Works on sensitive/escalated cases as required.


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  Follows established departmental policies and procedures to process & triage GOPs.


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  Liaises with hospitals in case additional info is needed.


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  Negotiates discounts with providers.


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  Steers member to alternative providers.


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  Liaises and ensures efficient coordination with the medical/case management teams.


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  Works independently and effectively communicate to internal and external customers by telephone and email.


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  Maintains accurate workflow and process documents.


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  Translates and interprets medical and other relevant documents when needed.

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  Working from home - Enjoy working from the comfort of your home, with occasional visits to our Madrid office.


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  24 days holiday per year.


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  Private Medical and Dental Insurance.


• 6 months of contract + long term contract


• Shift 12:15 a 20:00

• Salary:19.050 € bruto/año


• START DATE 12 SEPTEMBER

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  Advance or bilingual knowledge of English is a must (C1/C2)


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  Advance knowledge of one or more of these languages: French or German


• Previous experience