Customer Service French and English (REMOTO) (España)

• Contrato indefinido|remoto

Importante empresa lider en su sector busca incorporar perfiles de Customer Service con Francés e Inglés en su equipo.

• Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).


• Coordinate and ensure follow-ups of the assigned contracts/clients.


• Handle and process medical reports.


• Keep records and filing up to date.


• Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)


• Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).


• Translate communications, medical reports or other documents if needed.


• Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)


• Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

• Long term contract


• Schedule: Monday to Friday from, 9:00-16:45, 12:15-20:00 or 15:15 to 23:00


• Salary: 17.000€ b/a + 3% bonus


• Homeoffice

• Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.


• Active knowledge of English is a must (C1 level)


• Active knowledge of French (C1 level)